Gateway Industrial Power, Inc. Service Advisor in Wentzville, Illinois

This job was posted by : For more information, please see: Service AdvisorGateway Truck & Refrigeration, a Carrier Refrigeration, Volvo, and Hino truck dealer with multiple locations in Illinois and Missouri is in search of a Service Advisor (2nd shift) for our Wright City, MO location.Duties include:Answer incoming calls with professionalism & provide good customer serviceCall for purchase orders as neededProcess adjustments and handle credit balancesAnswer service inquiries & advise customers of status of repairs & delays as neededCommunicate with customers & employees via phone, email, mail or in person with courtesy & respectDiscuss with the customer the estimated cost of repairs/maintenance to be provided & the estimated time for completionSecure a customer agreement on the repairs to be performed before the work is startedIdentify repair orders that require special issues (customer waiting, rush, comeback, etc.)Advise customers of status of repairs & delays if truck will not be completed when expectedAnswer service inquiries and maintain good working relationship with shop foreman and service team for scheduling and status of repairsKeep service manager informed of problems and potential issues that may require additional attention or the manager's assistanceOther duties as assignedRequirements:High school diploma or equivalentComputer literate (Microsoft Office & Windows based programs)Excellent customer service skillsStrong written and oral communication skills including active listening skillsExcellent organizational skillsMust be detail orientedAbility to handle multiple projects simultaneously & quickly adjust prioritiesAbility to work with others in a team environmentAbility to handle stress under pressureExperience in the automotive service or transportation industry preferredBenefits Include:On the job trainingCompetitive payMedical, Dental, & Vision InsuranceDisability & Life Insurance401k with employer match (limits apply)Paid Vacation & Holiday time Gateway Truck & Refrigeration is a division of Gateway Industrial Power, Inc. an equal opportunity employer. To view all openings with Gateway, visit For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.