Apex Systems, Inc. Network Analyst in Waukegan, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/6423177 Position: Network AnalystnDepartment: Infrastructure ServicesnResponsibilities include:n• Applies acquired job skills and company policies and procedures to complete assigned tasksn• Works on routine assignments that require basic problem resolution and escalationn• Receives general direction on standard work; receives detailed instruction on new assignmentsn• Is self-motivated, and ability to multi-task in enterprise environmentn• Requires excellent phone skills.n• Open/Update/Assign/Resolve incidents in Service Now and monitor ticket queuen• Builds an understanding of the business and impact of missed SLA’s and how it impacts our customersn• Maintains a variety of documentation: including operation’s procedures (SOP), run sheets, and turnover.n• Learning and obtaining certifications in two of the following areas within three years of hire date: Network, Windows, VMware, and Storage (Cardinal will fund).n• Consults with Senior and Supervisor on complex and unusual problemsnPosition Requirements:nEducation or Equivalent:n• BA, BS or equivalent job experiencen• 1-2 years’ experience in an IT infrastructure support position in a large scale environment.n• Technical certification is desirable.nKnowledge/Skills Requirements:n• Basic understanding of multiple operating systems (Windows, Linux, Unix, etc.) and technical platforms (Networks, Firewalls, Storage, Virtualization, etc)n• Basic understanding of networking concepts and systems including Routing and Switching, Cisco, HP & F5 network devices, VOIP, WLANs.n• AWS cloud computing and Google cloud platform experience is a plus.n• Knowledge of the following tools is a plus: o Tivoli ITNM, SolarWinds, NetQos, Service Nown• Analyst must have good communication, organizational, analytical, and time management skills.n• Excellent customer service skills.n• Must be able to respond well to problems or challenges under pressure.n• Ability to work any shift in 24X7 environmentn• Language: Englishn• Proficient in MS Office applicationsnEEO EmployernApex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at email@example.com or 844-463-6178.nVEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.