Trinity Health SJMGO Waterford- Lead CMA_O00835 in Waterford, Michigan

Job Description

I Accountability Objectives:

In accordance with physicians' treatment plans and according to established procedures assists with patient

examinations by performing and documenting basic clinical services necessary to provide for care, comfort and safety

of patients. Additionally, provides leadership in the clinical portion of patient care at the practice site under the

direction of an assigned professional. Monitors clinical inventory of work and staffing, ensuring effective completion

of daily activities, clinical issues and corrects/directs to professional staff for resolution. May serve as clinical resource

to patients and staff in absence of licensed clinician.

II Position Qualifications:

Minimum Education, Licensure / Certification and Experience Required.

A. Education

High School Diploma or GED. College preferred.

Associates Hired After 1/1/14: Graduate from an accredited NCCA Medical Assistant program.

B. Licensure / Certification

Current certification with: American Association of Medical Assistants (AAMA),

American Medical Technologists (AMT), American Registry of Medical Assistants (ARMA), National

Center for Competency Testing (NCCT). AAMA certification preferred.

Associates Hired AFTER 1/1/14: Graduation from an accredited program AND certification by an NCCA

certified agency.

Current Heart Saver (HS) certification.

II Position Qualifications:

Minimum Education, Licensure / Certification and Experience Required.

C Special Skill / Aptitudes

Demonstrate communication skills necessary to deal effectively and tactfully with a variety of patients and


Ability to stand/walk for up to 80% of work time. Ability to bend, stoop, twist, and/or pull in order to

assist and/or support patients up to 100 pounds in turning, arising. Ability to push wheelchair patients up

to 300 pounds.

Organizational skills in order to multi-task, work under time constraints and adapt to medical situations.

Strong computer skills necessary, with prior experience working in various electronic health information

based systems such as: HealthQuest, PowerChart, NextGen and FirstNet.

Demonstrated experience in medical terminology.

Basic knowledge of Current Procedure Terminology (CPT), ICD-9 coding, ICD-10 preferred.

Excellent customer service orientation skills necessary in order to deal effectively with various levels of

hospital personnel, outside customers and community groups.

D. Experience

One year working experience as a Medical Assistant with demonstrated leadership experience. Lead or

Coordinator experience preferred.

Knowledge of medical insurance, and third party billing preferred.

III Duties / Responsibilities:

1 Provides clinical support to assigned clinical team including chart assembly, room set-up, preparation of

patient for physician examination, assistance during exam and follow through of physician orders and plan of

care and tracking of ancillary tests.

2 Under the direction of Manager, is responsible for safe, quality patient care through appropriate and timely

triaging of patients and allocation of staff and supplies is provided. Serves as clinical resource to staff.

3 Facilitates development of appropriate long range associate schedules and daily staffing plans based on

practice site and/or specialty patient/staff needs and budgetary guidelines.

4 Participates in the selection and training process for new hires.

5 Provides proper mentoring and training of all new clinical staff. Assists in the coaching and counseling of

related team members. Provides input to supervision on performance and evaluations.

6 Coordinates specific business operations to ensure appropriate communication with key clients and business


7 Schedules diagnostic procedures, provides referrals to appropriate physicians and as necessary, notifies

Admitting Department and appropriate hospital personnel of any inpatient admissions.

8 Performs assigned clinical procedures including phlebotomy and laboratory on-site testing,

electrocardiograms, tympanograms and other procedures as demonstrated through annual competencies and

certifications as applicable. Demonstrates ability to identify abnormal versus normal test results and

according to policy and procedure records test results and communicates test results to the physician.

9 Triage patients, follows established protocols. Assures appropriate advice is given to patients and families.

Assures Managed Care Guidelines are adhered to in terms of patient access. As required, reinforces discharge

instructions with patients under the supervision of the physician.

10 Participates in staff meetings, educational in-service programs and completes required continuous training and


11 Responsible for patient chart documentation in accordance to policies and procedures.

12 Understands Managed Care gatekeeper concepts and other insurance based products to include benefits,

waivers and provider status of eligibility. Obtains prior approvals and precertification as needed.

13 Understands basic coding which includes ICD-9/ICD-10 and CPT (Current Procedural Terminology) codes.

Can utilize the billing sheet appropriately.

14 Demonstrates awareness of and sensitivity to patient rights policy. Demonstrates awareness of legal issues in

all aspects of patient care and actively supports risk management.

15 Demonstrates an understanding of appropriate emergency response and codes protocols and has the ability to

adapt successfully to emergency medical situations, i.e., remaining calm, providing appropriate direction, etc.

16 Implements quality control programs by reviewing and logging all quality controls and acting appropriately

when results read out of range. May be required to participate in proficiency testing to ensure annual


17 To perform this job successfully, an individual must be able to perform the competencies/essential functions

satisfactorily with or without reasonable accommodation.

18 Disclaimer: The above statements are intended to describe the general nature and level of work being

assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities,

duties and skills required of individuals in the job.

III Duties / Responsibilities:

Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy

Oakland through performing behaviors consistent with the Trinity Health Values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity

Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as

other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and

professional behaviors.

Supports and conducts one's self in a manner consistent with customer service expectations.

V Dept/Unit Specific:

  • L.P.N.'s may be required to perform additional duties and skills in accordance within the scope of their

license. ( Example: start an IV)

  • Weekend, holiday and evening work may be required.

V Working Conditions:

  • IMPORTANT INFORMATION: This section describes the anticipated typical means of accomplishing

the essential functions of the job.

  • Should you be unable to accomplish any function, or to perform it in the manner described, you may request

reasonable accommodation pursuant to the Americans with Disabilities Act and the Idaho Human Rights Act.

  • Your request for reasonable accommodation should be accompanied by a description of how you propose to

perform the essential function.

  • Ability to stand/walk for up to 80% of work time. Uses proper body mechanics to bend, stoop, twist, and/or

pull in order to assist and/or support patients up to 100 pounds in turning, arising. Ability to push

wheelchair patients up to 300 pounds.

  • Position requires the use of hands for simple and firm grasping and fine manipulating.

  • Position requires high level of mental concentration to attain established deadlines. Working environment

includes frequent interruptions.

  • May be required to perform fireman's (two-way) carry of patient utilizing stairs.

  • Has potential for exposure to infectious diseases, hazardous waste and chemicals.


Job Number: 00102068

Location: Waterford, MI

Organization Name: Saint Joseph Mercy Health System

Facility: SJSEMI - Affinity Pediatrics & Internal

Employment Type: Full time

Shift: Day Shift

Hours: 40