Marriott Housekeeping Shift Leader in Warwickshire, United Kingdom
Job Number 19000FO6
Job Category Housekeeping & Laundry
Location Forest of Arden Marriott Hotel & Country Club, Warwickshire, Warwickshire VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
Start Your Journey With Us
An exciting opportunity to continue your career journey with Marriott Hotel's. Come and join our Housekeeping team at the four star Marriott Forest of Arden and develop your career while providing a professional and energetic service to our members and hotel guests.
In return the Forest of Arden offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family.
The Forest of Arden is part of an exclusive collection of Marriott country clubs and is located in the heart of the West Midlands, located between Solihull and Coventry with easy access to the M6, M42 and M40 and just four miles from Birmingham NEC, Airport and International Train Station.
The Forest of Arden is the perfect location for business and leisure and has a focus on culinary excellence with our AA Rosette-awarded restaurant, Cast Iron Bar and Grill. Marriott International is the worlds’ largest hotel company and provides associates with extensive, ongoing training and development for long term career opportunities.
This elegant Marriott Hotel is one of the top UK Leisure destinations with two golf courses including our championship Arden course and a driving range and the Golf academy. The Forest of Arden also offers outdoor tennis courts, a fully equipped fitness centre and our relaxing Cedarwood Spa with 8 treatment rooms.
The housekeeping teams at Marriott Hotels play a vital role in preparing rooms for guest arrivals and creating a lasting memory of comfort and cleanliness. Full training is provided to ensure that rooms are prepared to the appropriate standard. This includes the making of beds, folding of linens and cleaning of bathrooms.
In return, you will receive a competitive salary, meals on duty and hotel discounts
Specific duties of shift leaders
Ensure that staff are working together as a team
Inspect work areas and staff uniforms for defects
Assist in coaching and hiring
Entering guest rooms should be entered following the appropriate procedure for gaining access and ensuring vacancy before entering
Maintaining the highest level of guest privacy and security as per the company standard
Responding promptly to any other requests from guests or other departments.
Carrying out checks that all appliances are present in the room and in working order, with desk items, furniture and appliances straightened, dusted and polished.
Guest amenities and supplies in rooms should be replaced with clean items.These include dirty linens, room service items, bins and beverage stations.
Walls and furnishings should be inspected for marks or damage which should then be removed or reported as necessary.Carpets vacuumed and any other floor care duties performed (e.g., in guest rooms and hallway).
At the end of each shift, carts should be replenished with supplies and transported to the assigned area.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.