Trinity Health SMWMI_Medical Assistant_G0654 in Walker, Michigan

Monday-Friday (base hours 8AM-5PM


Medical Assistant

*Job Code: G0654 *

Department: Multiple

*FLSA: Non-Exempt *

Reports to: Clinic / Department Manager

Date Created: July 1, 2013

Oversees: N/A

Date Revised: January 2017

Approved by: HR Directors – West MI Region


Works in a collaborative environment to deliver excellent patient care under the direction of a licensed clinical professional in a clinic or practice environment. This team member is expected to facilitate all aspects of the patient visit experience, including: clinical duties such as room set up and patient preparation, performing office tests, taking vitals, collecting specimens, drawing blood, and giving injections, and immunizations. Cleans and sterilizes equipment. Charts patient interactions (e.g., chief complaint, medical history, medications, vital statistics, test results, etc.) in the patient's medical record (EMR/paper). Typically responsible for some administrative duties including checking patients in and out, scheduling referrals and follow-ups, obtaining signatures, taking phone calls, and providing lab results. May perform limited special procedures and treatments as trained and directed.



Minimum: High School diploma or equivalent. Successful completion of a certified Medical Assistant program of study through an accredited medical assistant program that includes medical terminology coursework. If hired, successful completion of in-house competency-based orientation program within 90 days of employment.



Minimum: Medical Assistant Certification. New hires without CMA or RMA must be signed up to take the exam within the first 60 days of employment and must be certified or registered within 5 weeks of employment.

Grand Rapids Requirement: CMA or RMA with AAMA or AMT

Muskegon Requirement: CMA, RMA, NCCT, or CCMA

BCLS / CPR certification


Related Experience

Minimum: Graduate of an MA Clinical Training program or externship program. Knowledge of medical terminology, basic business office skills, clinical skills, and computer skills.

Preferred: Three+ years of experience as a Medical Assistant


Required Knowledge, Skills, and Abilities

Knowledge: Current basic knowledge of medical procedures, instruments and drugs. Knowledge of customer service, health care and confidentiality regulations, computer and equipment technology, clerical knowledge, knowledge of the English Language to speak, write, read, and understand policies, communications, medical orders, etc., general knowledge the human body, and cultural awareness.

Skills: *Must be able to type 30 WPM *

Speaking skills to convey information; active listening skills to understand and respond appropriately; able to perform equipment maintenance and reassembly; complex problem solving skills; observation skills; mathematics skills to perform simple addition, subtraction, multiplication, division and averaging problems; locating information skills to find, fill in, compare or summarize information found in related graphics and an electronic health record. Effective communications and writing skills as appropriate for the needs of a diverse audience. Good organizational skills to work under time constraints.

Abilities: Organization and categorization to sort and group items such as stock or supplies. Information ordering to file alphabetically, or order patients chronologically. Ability to work collaboratively in a team-oriented environment. Ability to comfortably and effectively interact with diverse populations. Must be able to handle patient and organization information in a confidential manner. Ability to demonstrate competency with a standard desktop and Windows-based computer system including but not limited to email, e-learning, intranet and computer navigation. Ability to use other software as required while performing essential functions of the job.



*Physical/Mental Abilities *

Ability to keep hand and arm steady while preforming tasks (such as suture removal, drawing blood, obtaining vitals). Ability to make precise and coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects (such as writing on small things like a test tube) Constant standing, reaching, walking, lifting, and bending at waist. Frequent computer work. Ability to lift up to 35lbs. and perform push/pull tasks that require a maximum force of 35 lbs. Ability to physically operate safe patient movement equipment in compliance with the Safe Patient Movement Policy.


Potential exposure to blood and bodily fluids. Able to handle multiple tasks simultaneously. Remain calm and effective during emergency situations. Expected to utilize Universal Precautions.


þ Newborns þ Pediatrics þ Adolescents þ Adults þ Geriatrics  NA

See department specific checklist.


  • Flexibility –Demonstrates exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and cultural differences while managing competing priorities.
  • Accountability –Willingly accepts personal responsibility for decisions, actions, attitudes and behaviors which contribute to the overall effectiveness of the organization. Accepts responsibility for personal attendance expectations. Communicates effectively, follows through on assignments, uses resources efficiently, participates in learning opportunities and treats others with respect and dignity.
  • Excellence –Serves as a role model and performs job responsibilities to the highest standards in every situation. Delivers “Something More” that ensures a more complete and personally satisfying experience for every customer.
  • Focus– Understands and demonstrates behaviors consistent with the mission and values of the organization while contributing to the overall success of the strategic plan. All actions are rooted in providing excellent customer service.


  • Reviews the chart of scheduled patents prior to the appointment to ensure all testing/correspondence is included and enters information to be part of the patient’s medical record (EMR/paper). In addition, begins the process of completing forms needed for appointments and retrieves tickler file of information (if appointment was made two weeks prior).
  • Initiates communication with patients on completing pre-appointment requirements (e.g., registration forms, lab tests, x-rays,) via patient preference.
  • Readies patient rooms for visit, setting up necessary equipment, instruments, supplies, and sterile field as appropriate.
  • Rooms patients with friendly greeting utilizing AIDET and 2 patient identifiers, prepares them for visit; coordinates patient flow into exam rooms in preparation for the visit, gathers and documents pertinent data (vitals, medications, allergies) from patient and enters information into the medical record.
  • Maintains complete and accurate patient record: documents chief complaint and condition, verifies medical history, allergies, medications, vitals and all patient interactions and treatments administered.
  • Performs basic procedures and tests including point of care testing, blood draws, vision tests, injections, preparation of specimens, dressing changes, and BLS.( basic life support)
  • Assists provider with examination, treatment and basic procedures as necessary.
  • Assists with or performs special procedures within limits of training and protocol under the supervision of a physician or licensed provider.
  • Gathers and communicates medical information as directed by the provider and documents appropriately.
  • Maintains tracking system for diagnostic tests.
  • Assists physician/provider with management of patient test results.
  • Facilitates the processing of prescriptions by performing a complete review of medications with the patient and updating the medication list with changes as appropriate.
  • Administers appropriate immunizations and injections utilizing MCIR when appropriate.
  • Cleans and disinfects treatment rooms after use, appropriately disposing of used equipment/supplies, removing and storing unneeded medical devices/equipment, remaking bed with clean linens/paper
  • Ensures exam rooms are properly stocked with supplies at all times.
  • Communicates with patients, physicians, other office staff to provide excellence in patient care experience, including pre- and post-appointment.
  • Completes the patient visit by reviewing care plan instructions with the patient and scheduling next appointment where applicable.
  • Participates in the quality/performance initiatives of the office.
  • Performs other related duties as assigned.


Job Number: 00072251

Location: Walker, MI

Organization Name: Mercy Health

Facility: MHWMI - Northwest

Employment Type: Full time

Shift: Day Shift

Hours: 36