NCR Service Design Senior Analyst in United States

About NCRNCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

  • Lead cross-functional teams in the execution of large, complex and concurrent projects for Services tools deployments

  • Coordination of internal and external resources to deploy or upgrade Customer Interfaces; manage multiple customer implementations at one time

  • Deploy Oracle Enterprise Services (ES) globally to countries that are still on legacy systems and provide ongoing support to the countries using Oracle ES

  • Conduct testing, develop test cases, perform tie-outs, and deliver training; Support the development of training and deployment

  • Partners with key account teams, visits client sites and trains users; Serves as a consultant to product design teams regarding supportability and usability of products; Develop comprehensive support plan; Expected to interpret routine information and develop appropriate course of action

  • Works on global projects and solves difficult to complex problems in creative and effective ways; Adapts global tools and techniques to local needs; Accountable for successful design, development, and deployment of global service processes and related infrastructure

  • Project Management – identify tasks, durations and follow up that tasks completed to ensure customer interface implementations are meeting agreed upon timelines. Proactively escalate where needed.

  • Work closely with other members of the NCR Smart Services team to design a multi-functional business solution; Work closely with IT Services organization to implement a unified tool and solution

  • Organization works closely with IT Services organizations to perform global systems integration with ERP systems, other Service related systems, and the Enterprise Data Warehouse

  • Gather, define and document system/tool business requirements; Define, document, and administer setups/profiles with Oracle applications

  • Must have experience in delivering services and understand the linkage of Field, Remote Support, and Software Support to the current NCR Services Systems

  • Applies analysis and independent judgment to both routine and non-routine information

BASIC QUALIFICATIONS:

  • Bachelor’s Degree

  • 5-8 years of related experience

  • Strong understanding of current Incident Management processes and systems

  • Strong analysis and design skills

  • Self motivation, customer focused

  • Strong written and oral communication skills

  • Strong team orientation

  • Working knowledge of Remote Support of customers and some Software Support

PREFERRED QUALIFICATIONS:

  • Functional and technical skills

  • Knowledge of Oracle Service structure

EEO StatementIntegrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around for more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!