Safe-Guard Products International, LLC Customer Service Representative (English or Bilingual) in United States

Company Profile:

Founded in 1992 and based in Atlanta, Safe-Guard Products is driven by the steadfast commitment to provide unparalleled service and the highest quality vehicle protection products to the automotive, RV, marine, and motorcycle/powersports industries. In their twenty-five-year history, Safe-Guard has grown to over 500 employees across the U.S., with a client roster of over 35 leading brands, who serve over 10,000 dealers, and protect over 11 million consumers under Safe-Guard contracts.

Safe-Guard’s mission is to provide products and solutions to the motor vehicle industry that drive customer retention and protect consumers from the perils of ownership. Safe-Guard is experiencing dynamic growth and has earned a stellar reputation from customers, partners, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of value-added technology, marketing, and training solutions, and 3) unparalleled client and customer service.

Position Overview:

We are currently seeking a Claims Adjuster to join our team. This is a full time position and there is a strong preference for English or Bilingual (French or Spanish) language skills. We are looking for a candidate who can provide excellent call center support for high volume incoming claim inquiry calls from leasing companies, dealers, agents, customers, and other internal / external parties.We anticipate that the new class (8) will start on April 22, 2019

Within the Canadian Call Center, the Claims Adjuster will:

  • provide customer support to dealerships in resolving claims due to product adjustments,

  • communicate with all levels of the organizations, work with reps to evaluate and identify products and work to provide immediate resolution to multiple claims

  • ensure accuracy on cheques and payments to customers

  • provide guidance to dealership personnel

  • perform other related claims duties as assigned.

Essential Functions

  • Handles/adjudicates all customer calls for a particular call.

  • Keeps record of the phone call and transmits claim form to Dealership or Repair Facility.

  • Drives the status of the claim within the Safe-Guard system.

  • Receives documentation and organizes by claim number

  • May have to order an appraisal when claim is over a certain amount or possible fraud.

  • If claim denied, sends denial letter to customer and copies dealership if necessary.

  • Sends missing information letter to customer if document is missing and copies Dealership if necessary. Notates the system.

  • Adheres to Quality Assurance Guidelines

  • Prior to sending checks out, must ensure premium is first received from Dealership

  • Determines priorities when receiving multiple claims.

  • Performs other duties as assigned by the Claims Center Manager or Team Lead.

  • PDR Handling

  • Performs other duties as assigned.

Qualifications

  • Must possess High School diploma or equivalent.

  • Attention to detail and ability to handle complex situations

  • Proficient in Windows and MS-Office Products (Work, PowerPoint & Excel)

  • Good punctuation, spelling, mathematical, grammar, analyze complex-detailed reports and attention to detail is a must.

  • Exercise sound judgment when interacting with customers and vendors.

  • Preferred - two years of experience in a high volume Call Center.

  • Preferred - two years of experience in automotive insurance or warranty claims.

  • Preferred - one year of experience with in an automotive repair or tech role.

  • Preferred - fluently bilingual with the ability to read, write and speak English and French.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.

Core Competencies

  • Teamwork/Collaboration: Support team members by establishing effective interpersonal relationships and cross functional partnering.

  • Job Knowledge: Clearly demonstrates a good grasp of key job functions, relevant terminology, technical processes and standards.

  • Customer Experience: Communicate effectively with customers, advocate customer needs and initiate resolution

EOE Statement:

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

Qualifications

  • Must possess High School diploma or equivalent.

  • Attention to detail and ability to handle complex situations

  • Proficient in Windows and MS-Office Products (Work, PowerPoint & Excel)

  • Good punctuation, spelling, mathematical, grammar, analyze complex-detailed reports and attention to detail is a must.

  • Exercise sound judgment when interacting with customers and vendors.

  • Preferred - two years of experience in a high volume Call Center.

  • Preferred - two years of experience in automotive insurance or warranty claims.

  • Preferred - one year of experience with in an automotive repair or tech role.

  • Preferred - fluently bilingual with the ability to read, write and speak English and French.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.

Core Competencies

  • Teamwork/Collaboration: Support team members by establishing effective interpersonal relationships and cross functional partnering.

  • Job Knowledge: Clearly demonstrates a good grasp of key job functions, relevant terminology, technical processes and standards.

  • Customer Experience: Communicate effectively with customers, advocate customer needs and initiate resolution

EOE Statement:

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.