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Kforce Upgrade Technician in Vernon Hills, Illinois

Kforce has a client in search of an Upgrade Technician in Vernon Hills, Illinois (IL).Essential Functions:

  • Coordinate project logistics with multi-disciplinary teams including Pharmacy, IT, internal and external management, and other key stakeholders

  • Deliver instruction via WebEx/telephone

  • Works directly with the customer to set appropriate expectations for a successful project and positive customer experience

  • Instruct customer through physical swap of the EXACTAMIX display including adjusting settings, backup and restore of database, etc.

  • Work with customer IT to get display communicating on network

  • Troubleshoot, resolve and/or escalate issues and risks which may arise during the upgrade process

  • Provide ongoing project communications across both client & customer using the appropriate project management tools and company systems of record

  • Must have excellent computer skills with a good working knowledge of MS Operating Systems and the MS Office Suite of Applications

  • Ability to exercise independent judgment and rely heavily on critical thinking skills

  • A general understanding of networking and computer software is required

  • Must have excellent oral and written communication skills

  • Good project management and organization skills

  • Must have excellent customer service skills

  • Up to 20% travel may be required

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours