Marsh & McLennan Companies Client Support Analyst in URBANDALE, Iowa

Marsh is currently seeking a Client Support Analyst to join their growing team. This position is for a customer service focused individual eager to go above and beyond to assist our clients. As a Client Support Analyst, you will work independently and under moderate supervision answering and solving for routine questions and situations. You will conduct research to respond to more difficult customer inquiries and interact with customers via phone calls within a service center environment.Responsibilities:* Responds to both standard and more difficult customer inquiries regarding products and services the Company offers* Answers inbound phone calls for coverage questions, documents first intake of claims, answers claims status questions and documents all related transactions* Researches to respond to customer inquiries for claims advocacy, and responds formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer, internal partners and Carrier partners* Requests additional/missing information from the customer via email or telephone call to answer customer inquiries* Documents client issues and escalates issues when necessary to appropriate parties to resolve situations Qualifications* Bachelor's