Stryker Business Solutions Manager UK - Head & Neck in United Kingdom, United States
The Job's Mission
This customer facing role will work within the fast-growing Head & Neck franchise to drive growth across the changing external healthcare landscape. As Business Solutions Manager, your main focus will be on designing innovative and differentiated solutions to customer needs which deliver profitable revenue growth for both Head & Neck and Stryker. Working with the RSM group, you will proactively define new business opportunities and will act as the key Stryker contact in executing collaborative proposals and driving sustainable revenue and profit for the UK Head & Neck business.
Your role will be the key contact point for Head & Neck strategic relationships with the major framework providers. You will work closely with these groups to identify and execute on new business opportunities, helping to provide a seamless ‘One Stryker’ approach. You will work collaboratively with other franchises in agreed accounts to co-ordinate cross divisional deals which maximise revenue opportunities across the UK Stryker organisation.
This role covers the UK and reports directly to the Business Unit Director.
Key Activities & Accountabilities
Business Development and Customer Engagement
Lead customer engagement and partnership development across the NHS including procurement hubs, framework providers and STP’s.
Work with GMs, BUDs & BSMs from other franchises to identify agreed cross franchise opportunities and be project lead on one Stryker solutions in those identified accounts.
Identify and build customer specific proposal plans for agreed target customers based on needs assessment
Identify key points on the customer’s strategic agenda. Understand customer needs as they relate to Stryker’s business, and utilise internal relationships to deliver solutions. Be responsible for positioning both the Stryker product and service offering to ensure growth of the Head & Neck business
Be the interface with the target customer group leading to greater customer understanding, improved contract management and operational effectiveness
Network internally with franchise leaders, key franchise stakeholders, RSMs, other franchise BUDs/GMs to maximise the ‘One Stryker’ approach in agreed accounts
Business Development Planning
Identify and quantify changes influencing Stryker’s business, both within traditional hospital environment and beyond
Identify new business opportunities that have a joint outcome for the customer and Stryker through establishing an extensive network at each level of the healthcare environment
Effectively manage projects to a timely completion observing budget and communication expectations
Be familiar with the key stakeholder needs within the healthcare environment and present to and consult with mid and senior level management with a view to developing new services, products, and distribution channels
Be knowledgeable on future Stryker product launches and investment to prepare the market as appropriate
Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators
Anticipate changes to the customer environment and assess impact to Stryker’s business
Develop a level of expertise and knowledge that makes you respected by customers and Stryker colleagues
Handle objections by clarifying, emphasising Stryker value proposition and how this can support customer development
Management and Research
Establish key metrics for all activities and undertake any monitoring to understand the return on investment of key initiatives
Understand the company’s goal and purpose to enhance the company’s performance
Understand the competitors structure, products, service offerings and structure to assess their competitive advantage/weakness
What are we looking for?
Economics or business degree desirable
Executional focus - This is a significant hands-on role, with a clear focus on execution. You will have a proven track record of delivering exceptional results over an extended period, both personally and through teams. You will be passionate about hitting and exceeding targets, have a deep understanding of exactly how your business is performing in all key areas, and possess huge internal drive and motivation.
Proven experience in delivering excellence in market share growth and financial commitments
Proven success of working as a key account manager or business development manager within a healthcare company preferably medical devices
Experience of engaging senior level customers (Trust Director, C-suite) within the UK healthcare environment
A good understanding of P&L, and working knowledge of how to maximise profits for Stryker
Be able to represent the Stryker brand and values with internal and external customers
Experience of executing a plan within budget constraints
Demonstrated success in leading teams through influence and not authority
Excellent collaboration and communication skills; strong cross-functional influencing skills & teamwork
Strong ability to persuade or negotiate appropriately
Keep the customer’s needs at the centre of all planning activities, encourage communication, drive execution, and foster innovation, as a means of providing a best-in-class service
Problem solving - Collaborate with others, solve problems creatively and demonstrate high integrity
Initiative – Able to take action that goes beyond job requirements to achieve objectives of the Stryker business and can implement new ideas or solutions without prompting
High Ethics - You will have impeccable ethics. Integrity management will be essential to the delivery of Stryker’s vision of being the most admired company
Experience of tender/contract management
Work From Home: Yes
Travel Percentage: Up to 50%
Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. More information is available at www.stryker.com
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