LMI Aerospace Customer Support Representative/Driver in Tulsa, Oklahoma
WHO ARE WELMI is a world-class leader in designing, building and manufacturing aerospace structures, systems and components for commercial, business and regional, and military aerospace customers. We employ engineering, manufacturing and testing experts throughout the United States and the rest of the world. Our integrated team approach and full life cycle of capabilities enable our employees to take advantage of a wide range of opportunities for career growth within our organization.
We are currently seeking a Customer Support Representative. Works independently under minimal supervision, performs a variety of duties that may include, but are not limited to: contract requirements, coordinates the efficient flow of product through the manufacturing process, reviews and analyzes reports for potential customer scheduled demand problems, initiates purchase requisitions, utilizes capacity management techniques to maximize throughput and reduce constraints to perform processes necessary to efficiently meet the customer’s demand, drives truck with capacity under 3 tons to transport materials in liquid or packaged form to and from specified destinations such as plants, businesses, post offices, etc. Proactively reviews all delivery schedules via system generated reports and customer portals. Manages and coordinates customer short flows, AOG’s (aircraft on ground) including negotiating due dates when on-time delivery is in jeopardy. Participates in weekly Contract Management reviews ensuring all engineering requirements are in place to support customer requirements. Main contact and the resident expert for each assigned customer regarding issues such as: contract requirements and specific individual needs of the customers and/or their representatives, lead-times, etc. This is a role of “goodwill ambassador”, as well as acting as liaison and problem solver for both the customer as well as LMI. CSR will focus much of his/her attention on achieving 100% on-time delivery through proactive management of each sales order. The CSR must function as a productive, contributing and responsible member of his/her work team.
In all actions, supports LMI’s Quality Policy, Mission Statement and other LMI policies and procedures by supporting our commitment to total customer satisfaction, quality products and services, lean processes, continuous improvement, on-time delivery, safety, teaming, individual accountability and respect for people.
ESSENTIAL JOB RESPONSIBILITIES
Follows all company, administration and safety policies and procedures.
Attends and actively participates in all required training.
Customer focal for all customer questions, concerns and problem resolution.
Liaison between customers, plant personnel to facilitate flow of materials, tooling, paperwork, etc. in and between work centers to ensure 100% on-time delivery.
Coordination between the customer(s), the plant and the Marketing group is key. This will include being part of the marketing groups meetings and occasionally reporting to others, such as: Director of Marketing, a Market Sector Director and / or a Program Manager when required.
Review of all P.O.C.’s and new order entry reports and apply changes, or work with others as necessary, to determine required actions, if any. Proactively review and manage delivery schedules:
Status delinquencies, know where they are within the plant and the projected delivery date. “Hands on” approach! Status to the Customer will be done in the format they request or that they agree upon.
Manage and coordinate short flow, AOG’s, priority customer requirements, including negotiating due dates when on-time delivery is in jeopardy.
Identify potential problems, analyze and propose alternatives for resolution for any issues that may jeopardize on-time delivery.
Verifies load against shipping papers.
Drives truck to destination.
Prepares receipts for load picked up.
Maintains telephone or radio contact with supervisor to receive delivery instructions.
Loads and unloads truck
Request, charge and track expedite costs as required.
Maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, co-workers and management.
Actively participates in work center and cross-functional process improvement teams by attending team meetings, completing action items, encouraging complete and respectful discussion and understanding of goals, alternatives and solutions.
Conduct all business transactions and communications in a professional manner congruent to company policy.
Maintain company confidentiality in all dealings with vendors, customers, etc.
Other Job Duties and Responsibilities:
Performs general housekeeping.
Practice safe procedures at all times.
May occasionally work for short periods in another LMI facility to accommodate customer requirements and/or adjust for variation in work flow within the company.
Cross train and support customer service team objectives as required. Is familiar with all job tools available and applicable to the job and the plant including QAP’s, work instructions, etc.
All duties as assigned by the Supervisor and or other members of the management team.
EDUCATION AND EXPERIENCES
High school diploma or high school equivalency preferred. Candidates that do not have a high school diploma or high school equivalency will be required to take a pre-employment assessment to be considered for the role.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Valid driver license and clean DMV record.
Demonstrated ability to successfully manage multiple priorities or tasks simultaneously.
Demonstrated use of problem solving tools and good decision-making ability.
Understanding and willingness to learn and apply lean principles in a mfg. environment.
Demonstrated decision-making ability utilizing good judgment in determining the appropriate guideline, procedure, and application to utilize in solving problems.
Thorough understanding of process flows, lead times and lean principles in a mfg. environment.
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an “at will” basis and may be terminated at any time.
LMI is an equal employment opportunity employer. Consistent with applicable law, LMI provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company’s online application system. If an applicant is unable to fully access the online application system, LMI will provide a reasonable accommodation. Applicants with disabilities may contact us at 636-916-2400 for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for LMI‘s Human Resources Department. LMI will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials.
LMI is an E-Verify Employer.
LMI is an Equal Employment Opportunity/Affirmative Action/Disability/Veterans Employer
LMI is a world-class leader in designing, building and manufacturing aerospace structures, systems and components for commercial, business and regional, and military aerospace customers. We employ more than 2,000 engineering, manufacturing and testing experts in 19 locations throughout the United States, Mexico, and Sri Lanka. Our integrated team approach and full life cycle of capabilities enable our employees to take advantage of a wide range of opportunities for career growth within our organization.