EY Tech Ops Engineer in Trivandrum, India

Tech Ops Engineer

Core Business Services

Requisition # TVM000FP

Post Date Feb 13, 2019

Position Summary:

Tech Ops Engineer will perform operational support for production applications. Day to day work will include troubleshooting and fixing issues, documentation, and consultation to other teams within their portfolio. He/she demonstrates good knowledge of key technologies, products and services, within agreed areas of expertise

  • Responsible to support monitoring Azure PaaS applications for exceptions, monitoring for performance, managing the demand planning and capacity utilization of our application infrastructure

  • Responsible to support all of the operations needed to run the application on Microsoft Azure and break glass for Red Box countries

  • Troubleshooting and fixing issues, documentation, and consultation to other teams within their portfolio

  • Support changes/releases/upgrades to the application environments

  • Focus on stability and application uptime 24/7 with an emphasis on quick incident resolution and automated solutions that prevent future outages

  • Work with dynamic scrum teams’ of professionals to build monitoring and automation tools to support applications

  • Application monitoring, technical operations processes, and coordinate changes to infrastructure and application updates

  • Support all application infrastructure: PaaS, SaaS, storage, cache, and configuration

  • Excellent customer service, interpersonal awareness, and communication skills will be pivotal in bringing Tech Ops efficiency

Knowledge and Skills Requirements:

  • Good knowledge of C#, VB.NET, ASP.NET programming

  • Good knowledge of Azure (Paas and Iaas)

  • Web Development- HTML, AJAX, Javascript, XML and Web Services

  • Good knowledge of SQL Server 2005/08/12

  • Microsoft Visual Studio 2005/2008 /2010/2012

  • IIS Web Application Hosting, SSL

  • General understanding of networking/LAN/WAN/DMZ concepts

  • Ability to read and understand code (Code-competency) for diagnosis, escalation to tier 4 teams

  • Knowledge of troubleshooting tools and techniques for eg : fiiddler, wireshark

  • Knowledge of Stored Procedures, SQL Query, Query Optimization etc

  • Understanding of n-Tier application architecture concepts

  • General knowledge of Oracle and tools SQL Plus or TODD

  • General knowledge of SQL2000 and In-depth knowledge of SQL2005/2008/2012

  • Creation of simple queries, running pre-defined scripts, configuration, security, and interpreting logs and traces.

  • Demonstrable knowledge and familiarity with T-SQL or PL/SQL

General understanding of various IT security concepts as they relate to production environments


A degree in Computer Science / Engineering and/or a business related degree


Over 1 to 6 years of IT experience

Certification Requirements:

  • ITIL Foundation is desirable