EY Assistant Manager - MENA Onboarding ,Talent Shared Services in Trivandrum, India

Assistant Manager - MENA Onboarding ,Talent Shared Services

Core Business Services

Requisition # TVM000E5

Post Date Feb 13, 2019

As an Assistant Manager for the MENA Onboarding support of the Talent Shared Services you will be will be responsible for the team that provides Onboarding support for the for the E&Y Middle East Offices. Responsibilities encompass delivery, process excellence, leadership and team building, implementation of best practices, capacity building and customer relationship management. You will contribute to the development and delivery of short and long term goals.

Client responsibilities

  • Take ownership of the current processes and manage the operations.

  • Manage client relations

  • Manage workflow and resource across the team and plan for contingencies

  • Monitor, analyze and report on performance, identify trends and make recommendations to improve the performance of the team.

  • Proactively resolve SLA, productivity, quality and people issues affecting departmental targets, coordinating with support functions and escalating as appropriate

  • Be the point of contact for, and to establish and maintain a working relationship with, the customer

  • Devise innovative solutions which makes operation execution more efficient & effective

  • Ensure team adherence to client and organizational process requirements, security procedures.

  • Identify new opportunities and be part of all new opportunity pursuits in the domain.

  • Ensuring good Client relationship is maintained.

People responsibilities

  • Should have good people management skills with ability to lead and motivate the team

  • Conduct performance reviews and contribute to performance feedback for all levels of staff

  • Contribute to people initiatives including recruiting, retaining and training

  • Understand and follow workplace policies and procedures

  • Contribute to departmental learning and effectiveness by sharing knowledge, experience and ideas and supporting colleagues

  • To coach team members in developing their own coaching and management skills to build, to monitor and maintain employee satisfaction Skills Requirements

  • Post Graduate preferably in HR

  • Sound experience of 7+ years with shared services.

  • Experience managing Contact Centre/HR Help Desk teams.

  • Human Resources background (process knowledge) is an advantage.

  • PeopleSoft knowledge (GHRS)/ Human Resource Management Systems or similar complex software packages is an added advantage

  • Team Management experience

  • Knowledge of MS Office suite/MS Projects/ MS Visio

  • Basic understanding of technology tools

  • Understanding of quality methodologies like ISO, Six Sigma.

  • Excellent communication and customer relationship management skills.

  • Strong problem solving and analytical skills

  • High attention to detail

  • Hard working, focused and the ability to remain calm during challenging assignments.