Trinity Health PATIENT SERVICE REP, PER DIEM ER, 2ND AND 3RD SHIFT in Trenton, New Jersey
- The primary function of the position is to greet, pre-register and/or register patients in a courteous and professional manner, verify insurance benefits and check for necessity of pre-certification, authorization and referral. Secure patient signatures for required hospital forms and collection of patient financial responsibility when required. The positions is responsible for providing professional, quality customer service, timely resolution to customer issues, and coordination of services to all customers.
High School Graduate with 3 years experience in a healthcare environment , associate degree a plus.
Experience with PC use and performing basic activities including word processing and database entry, creating spreadsheets and accessing the Internet.
Previous medical terminology and insurance knowledge preferred
Previous customer service experience required
Excellent written and verbal communication skills
Bilingual a plus (Spanish)
Must possess the ability to: handle irate customers, physician office personnel, and internal staff; work under stressful situations; work independently, be self-directed; and relate effectively with individuals that have widely diversified backgrounds.
Previous experience with insurance eligibility systems including Medicaid, Medicare, and other commercial and private payer eligibility systems preferred
Job Number: 00155872
Location: Trenton, NJ
Organization Name: St. Francis Medical Center
Facility: SFNJ - St. Francis Medical Center
Employment Type: Part time
Shift: Night Shift