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Microsoft Corporation Support Engineer (Dynamics CRM / ERP) in Tokyo, Japan

Support Engineer for Dynamics 365 Customer Engagement (CRM) and Finance and Operations (ERP)

Microsoft’s vision is to empower every person and every organization on the planet to achieve more. Microsoft Customer Service and Support (CSS) plays a key role to build and land this vision as one of the largest service and support networks in the industry, CSS helps more than one billion customers around the world each year. The organization is responsible for partnering with and providing Microsoft product groups with customer feedback and ensuring customers are receiving world-class support in over 35 languages.

The Dynamics CRM & ERP Support Engineer is a trusted advisor to fellow IT Professionals, using their technical skills to solve high level complex problems, involving broad, in-depth product knowledge. Frequently, these problems will not only be technically complex, but will also require a customer-oriented mindset.


Key Responsibilities

The product we handle is Dynamics 365 CRM & ERP which has both Cloud version and On-Premise version. Cloud has many new services in it. We deliver technical support for this technology.

  • Dynamics 365 (Online) – included cloud products such as CRM, Field Service, or etc.,

  • Dynamics 365 (CRM) On Premise

  • Dynamics 365 for Finance and Operations

  • Dynamics 365 for Finance and Operations on Premise

  • Dynamics AX 2009 and 2012

  • Accept and appropriately resolve customer issues ensuring resolution in a timely manner and in accordance with the Microsoft Terms & Conditions and contractual agreements.

  • Accept escalations from less knowledgeable staff that require more technical expertise.

  • Demonstrate strong communication skills ensuring that verbal and written responses are relevant, complete and easily understood when communicating with internal team members, partners and customers.

  • Use sound judgment in the management, escalation and resolution of support cases.

  • Maintain high level of domain and technical skill in Microsoft CRM & ERP


  • Experience of Software technical support experience or System integration, field support engineering, or software development.

  • Strong passion to learn and desire to learn new technology which is very progressively progressing day by day.

  • Strong communication skill to understand customers problem accurately and tell our solution of thought precisely.

  • Strong understanding and judgment to deliver best solution for customers.

  • Strong skill for collecting Information, understanding it, talking/ negotiating with global stakeholders in English

Preferred skills

  • Technical skill for Web Application or products

  • Certifications of Dynamics products or other MS products (MCP, MCSA, MCSE, MCITP)

  • Certifications of other CRM products or database related products

  • Experience in technical support, operation, design or coding

  • for Web Application and products

  • Server OS

  • Online services or Hybrid environment

  • C#, Visual Basic, or JavaScript coding experience and skill

  • System design and troubleshooting by using Active Directory

  • Knowledge or skill of analysis for TCP/IP protocol (V4/V6), SMB, H.323, HTML, HTTP, or etc.,

  • Knowledge for security related products, security system monitoring or operation.

  • Deep knowledge for Procurement, Production, Transportation and Sales operation.


Purchase order

Production order

Transfer order

Sales order

Master planning

Inventory dimension

Intercompany trade

Language requirement

  • Fluent in Japanese and English (written and oral) is mandatory

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.