MetLife Client Services Consultant I in Tampa, Florida

Job Location: Tampa, FL Alternate: None

Role Value Proposition: Provides administrative and customer service to large group insurance clients. Works with the account team to manage customer relationships and customer satisfaction.

Key Responsibilities:

  • Overall accountability for the day-to-day administration of multiple Regional Market clients, understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance

  • Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams

  • Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting

  • Provides exceptional customer service to ensure ongoing customer delivery and client satisfaction.

  • Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations.

  • Engaged with the implementation of new clients and the addition of MetLife product lines to existing clients.

  • Serves as a key resource and may serve as a subject matter expert on specific processes that impact the Regional Market service organization.

Essential Business Experience and Technical Skills:

Required:

  • High School Diploma or equivalent

  • 3-5 years of customer service, project management, or insurance experience

  • Excellent organizational, interpersonal, and communication skills, both written and verbal

  • Ability to work autonomously and manage time efficiently in order to meet client deadlines

  • Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness

  • Proficient with Microsoft Office software

Preferred:

  • BS/BA degree preferred

  • General understanding of U.S. economy and employee benefits industry

Travel

None

Business Category

Global Operations

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers”.

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #107365