Dell International Product Support Principal Engineer in Taipei, Taiwan

  • Degree in Engineering/Computer Science. Those without degree but with strong industry experience will be considered too.

  • Corporate customers support experience and familiar with the corporate IT environment. Strong hands on experience on Server, Networking and Storage.

  • Experience in dealing with solutions type of issues or providing solutions consultancy to the customers.

  • Having good knowledge on virtualization software such as VMware vSphere. In-depth knowledge on major Operating Systems such as Linux and Windows Server 2012.

  • Strong understanding of hardware (server architecture, motherboard, CPU, hard disk, memory module, video adapter, network card, RAID controller card , PSU etc) and software (OS, Firmware and BIOS).

  • Familiar with networking management and configuration in different operation systems (Microsoft Windows Server/Linux/VMWare). Familiar with using different utilities to measure network performance or troubleshooting network problem.

  • Strong understanding of TCP/IP protocols, especially on iSCSI and FCoE protocols and related configurations. Familiar with 1G/10G/25G/40G/100G Ethernet technology and 8G/16G/32G Fiber Channel technologies. Knowledge of Mellanox InfiniBand and Intel Omi-Path technologies.

  • Familiar with Cisco IOS and Brocade Fabric OS. Have experience on networking debugging and troubleshooting on switch.

  • Good interpersonal skills and team player

  • Strong verbal and written communication in English is a must; technical writing skill will be an added advantage.

  • Possess logical and systematic problem solving approach.

  • Detail-oriented with attention to product quality.

  • Ability to manage multiple programs/projects simultaneously.

  • Strong working relationship with development, sustaining and other engineering teams. Able to work with Sales colleagues to win customers.

Those without technical/customer support experience but having strong engineering background and are seeking the opportunity to switch toward a more customer oriented role are encouraged to apply