Dell International Product Support Principal Engineer in Taipei, Taiwan
Degree in Engineering/Computer Science. Those without degree but with strong industry experience will be considered too.
Corporate customers support experience and familiar with the corporate IT environment. Strong hands on experience on Server, Networking and Storage.
Experience in dealing with solutions type of issues or providing solutions consultancy to the customers.
Having good knowledge on virtualization software such as VMware vSphere. In-depth knowledge on major Operating Systems such as Linux and Windows Server 2012.
Strong understanding of hardware (server architecture, motherboard, CPU, hard disk, memory module, video adapter, network card, RAID controller card , PSU etc) and software (OS, Firmware and BIOS).
Familiar with networking management and configuration in different operation systems (Microsoft Windows Server/Linux/VMWare). Familiar with using different utilities to measure network performance or troubleshooting network problem.
Strong understanding of TCP/IP protocols, especially on iSCSI and FCoE protocols and related configurations. Familiar with 1G/10G/25G/40G/100G Ethernet technology and 8G/16G/32G Fiber Channel technologies. Knowledge of Mellanox InfiniBand and Intel Omi-Path technologies.
Familiar with Cisco IOS and Brocade Fabric OS. Have experience on networking debugging and troubleshooting on switch.
Good interpersonal skills and team player
Strong verbal and written communication in English is a must; technical writing skill will be an added advantage.
Possess logical and systematic problem solving approach.
Detail-oriented with attention to product quality.
Ability to manage multiple programs/projects simultaneously.
Strong working relationship with development, sustaining and other engineering teams. Able to work with Sales colleagues to win customers.
Those without technical/customer support experience but having strong engineering background and are seeking the opportunity to switch toward a more customer oriented role are encouraged to apply