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SOS International LLC Help Desk Technician in Sumter/Shaw AFB, South Carolina

Company Overview

For 30 years, clients in the private and public sectors have relied upon SOS International LLC (SOSi) for critical operations in the world’s most challenging environments. SOSi is privately held, was founded by its current ownership in 1989, maintains corporate headquarters in Reston, VA, and specializes in providing logistics, construction, training, intelligence, and information technology solutions to the defense, diplomatic, intelligence and law enforcement communities.

All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

5-190712-9315: Help Desk Technician

Location US-South Carolina-Sumter/Shaw AFB

Open Date 7/12/2019

JOB DESCRIPTION

STG, Inc., a wholly-owned subsidiary company of SOS International LLC (SOSi), is seeking a Help Desk Technician to provide phone and in-person technical support for end users in an enterprise level environment. This is a full time position on Shaw AFB.

ESSENTIAL JOB DUTIES :

•Provide full Communications Focal Point (CFP) Help Desk support to end users for all Enterprise and AOC networks client equipment, software and services.

•Provide Client Systems/Hardware Support for the AOC/CAOC floor.

•Perform all technical support and O&M tasks and activities.

•Conduct fault detection, isolation, and correction of hardware systems and individual components or cable infrastructure.

•Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues). Provide Tier 1 hands-on support to users on the AOC/CAOC floor.

•Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure; Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges in accordance with AFCENT guidance.

•Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.).

•Brief AFCENT leadership to provide situational awareness on outages/failures.

MINIMUM REQUIREMENTS

•2+ years experience in a help desk or technical support role.

•Associates degree in related field or an additional 2 years experience in a help desk or technical support role.

•Able to troubleshoot and repair desktops and laptops.

•Must have an active Secret Clearance.

•DoD 8570 IAT-II compliant (Security+ CE, GSEC, CCNA-Security, SSCP).

•Able to handle high priority problem calls and interact with clients at varying organizational levels.

•Strong organizational skills and attention to detail with the ability to manage priorities.

•Must have outstanding oral communication and customer service skills.

ADDITIONAL INFORMATION

DESIRED QUALIFICATIONS

:

•Must have expertise in Windows 10 for PCs and 2012/2016 on the server-side.

•Knowledge of Windows PC and server configuration and integration.

•Versatility, flexibility, and a willingness to work within constantly changing priorities.

•Fluency in a foreign language.

WORK ENVIRONMENT :

•Work environment is typical for an office setting.

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