ManTech Watch Support Desk in St Louis, Missouri
Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you ll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer oriented Watch Desk Specialist to join our team in the St. Louis, MO area to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech.
Responsibilities include, but are not limited to:
Provide technical assistance and support for Enterprise Watch services and provide technical assistance and support for Network services
Position requires willingness to work a 12 hour Panama Shift with Nights as the required shift
Maintains documentation and SOPs
Monitor and support ticket workflows
Review, assign, reconcile and support the management of tickets throughout their lifecycle
Helps coordinate with IT service providers and communicates outages and plans for recovery
Monitors operational activities of all cells to maintain centralized situational awareness of the overall health of NGA IT services
Communicates the status and any incidents or concerns to ESC staff and other stakeholders
Helps coordinate with impacted mission partners and communicates outages and plans for recovery
Bachelor's degree (in Engineering, Computer Science or related field) or equivalent and 8570 Compliance with Security + CE
Three or more years of related experience in networks
Experience monitoring operational activities of all networks
Experience coordinating with impacted mission partners and communication of outages and plans, perform stand up briefs to client
Experience Monitoring and supporting ticket workflows
An Active TS/SCI clearance is required
Requires Bachelor's degree (in Computer Science or related field) or equivalent, and five to seven years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer systems.
Years of Experience
ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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