Trinity Health Senior Application Analyst - SJPN- Full Time in South Bend, Indiana

Minimum: $24.11 - Maximum: $37.36

JOB SUMMARY Supports all users of the electronic medical record (EMR) as well as other technology implementations. Establishes and maintains a consultative partnership with a clinical business area/client providing operational functional knowledge supporting the development of new/improved capabilities; translating business requirements to functional requirements, and identifying, defining and developing solutions to application and system problems. Serves as a primary contact and resource by representing and interpreting client needs to technical staff and ensuring solutions meet overall client business needs and expectations. Possesses considerable to extensive understanding of the clinical business operation and functional area in order to appropriately evaluate and analyze business work flow and recommend alternative approaches in developing process improvement. Work activities require advanced competency in the application supported. Excellent communication and facilitation skills are needed to interface with varied specialized interests and audiences, and solid analytical, problem solving and decision making skills to effectively develop solutions to application/process issues and maximize application capabilities in order to meet the clinical clients (i.e., physicians, nurses, pharmacists, etc.) business needs. Serves a leadership role in providing direction to end users and integrating possible solutions across operational/functional areas.

JOB DUTIES 1. Actively demonstrates the organization’s mission and core values, and conducts oneself at all times in a manner consistent with these values. 2. Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information.

  1. Interfaces with clinical client/business owners (i.e., physicians, nurses, pharmacists, etc.) to understand, define and translate business requirements into functional specifications. Serves as a liaison and lead between the clinical client and the technical support staff.

  2. Researches and evaluates operational/functional area work-flow, investigates practices, processes and procedures; meets with decision makers and client to define business requirements. Analyzes current system issues and develops process improvement and participates in best practice. Provides guidance in the alignment of learning strategies for new projects and process improvement initiatives.

  3. Work with providers and/or end users to define technology or workflow problems/issues and desired outcomes. Develop recommendations on alternative approaches and possible opportunities, while determining impact and long-term viability of solutions.

  4. Develops and maintains highly complex detailed project plan outlining steps and timetables for completion; conducts process flow mapping and gap analysis; assists with conversion initiatives; cutover preparation and testing; monitors project progress and provides status reports to management and clients. Develops detailed functional specifications and training documentation.

  5. Facilitates meetings, demos and training sessions with ambulatory clinic associates either in person (one on one individualized session), synchronous (on-line live), interactive simulations, e-learning, e-mail, phone or other delivery methods and techniques. Works with clinical clients (i.e., physicians, nurses, pharmacists, etc.) to implement new/upgraded applications and provides guidance and training to ensure a smooth transition.

  6. Conducts needs assessment to determine training solutions; designs, modifies, or assists in the development of customized educational programs. Prepares materials, guides, job aides learning modules; conducts training utilizing various delivery methods and techniques. Provides on-going evaluation of learning program effectiveness and recommends program content revisions.

  7. Plans, coordinates and monitors testing events. Develops test plans; creates test scripts and facilitates testing involving other TIS team and clients. Develops on-call support materials and job aids. May participate in developing testing plans, and participating in domain regression testing and preparing domain for training readiness. Analyzes, identifies, troubleshoots system and technical issues; interfaces with clinical application teams to understand functionality of new and modified applications.

  8. Troubleshoots and analyzes moderately complex application functionality issues. Interfaces with technical application staff and/or vendors to resolve system or application problems.

  9. Performs testing of new releases and changes to vendor software applications.

  10. Troubleshoots and analyzes moderately complex application functionality issues. Interfaces with technical application staff and/or vendors to resolve system or application problems. Research and respond to customer issues (i.e. break/fix).

  11. Develops and maintains clinical user client (i.e., physicians, nurses, pharmacists, etc.) relationships and customer service in order to support customer business needs. May provide appropriate learning solutions, methodologies, processes, standards and best practices in order to meet business objectives, competency assessment requirements, clinical workflows, etc. and to enhance skills while improving the quality and delivery of products and services.

  12. Performs other duties consistent with purpose of job as directed.

JOB SPECIFICATIONS AND CORE COMPETENCIES Education: Bachelor's degree in healthcare or information technology and a minimum of five to seven (5-7) years of related experience or an equivalent combination of education and experience. Work experience is typically gained by working in specialized field or supporting a clinical information system. Master degree preferred. Licensure: None. Experience: Five to seven (5-7) years knowledge and experience supporting healthcare clinical software applications and interfaces. Some understanding of system integration. Prior experience functioning as a “super-user”. Other Job Requirements: Intermediate proficiency with Windows based applications (MS Word, Excel, PowerPoint). Knowledge and experience with instructional design/development authoring tools and data structures preferred.

Ability to serve as a project lead and manage projects. Ability to provide expert knowledge and experience for the clinical application and business line the team supports.

Ability to serve as a mentor and provide guidance to team members.

Ability to interpret clinical regulatory requirements and accreditation standards and apply to application.

Excellent analytical, problem solving skills and technical aptitude.

Excellent interpersonal, facilitation and customer service skills. Ability to interface with various internal business analysts, hospital client users and external vendors.

Excellent written and verbal communication skills.

Must be capable of traveling in the course of completing project assignments.

The incumbent may provide 24X7 on-call rotation support for software application, which includes assisting on applying fixes and resolution to production problems, errors and issues. Assigned hours within your shift, starting time, or days of work are subject to change based on departmental and/or organizational needs.

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Job Number: 00100328

Location: South Bend, IN

Organization Name: Saint Joseph Health System

Facility: SJHS - Pavilion II

Employment Type: Full time

Shift: Day Shift

Hours: 40