Western Union Collections Specialist in Singapore, Singapore

Job Title: Collections Specialist

Requisition #: 1901198

We’re seeking an Collections Specialist , based in our Singaporeoffice . In this role, as the AR collector, you will primarily be responsible in collecting unpaid invoices. Under general supervision, you will contact customers to determine reason for payment delinquencies, and obtain payment commitment through routine outbound calls, which at times my deviate from standard screens, scripts and procedure. You will ensure to track all gathered information into the system and may be involved in answering queries and resolving or troubleshooting customer issues or problems.

Sound interesting? Here are some specifics

Outstanding Invoices

  • Dailymonitoring of outstanding invoices

  • Thoroughinvestigation before contacting the customer

  • Callsto be made in the first instance and follow up by e-mail if necessary

  • Timelysystem updates around the contact made, agreed timescales, and otheroutstanding requirements to ensure all notes are current and can bereviewed by anyone

  • Generateand provide daily reports to the relevant operations team

  • Reporton trends highlighted and raised with relevant Account owner

  • Escalateerrors to line manager with potential impact to the business highlighted

  • Monthlyinvoicing and chasing of outstanding fees, with reports filtered to showfees outstanding, invoices raised

Ensure that the service needs or requirements of the business and thecustomers are met

  • AchieveSLA’s

  • Rightfirst-time culture

  • Takeownership of role

  • Prioritizeurgent requests

  • Indepth knowledge of all our priority clients in depth and any specifictasks for these

Case Management

  • SFDCcases are raised where appropriate

  • Ensurecomprehensive and accurate case notes

  • Monitorcase queue for responses and action to set SLA

  • Escalatetrends where applicable to aid resolution

Ensures that control is maintained over all tasks and risks aremitigated

  • Participatein the compiling and maintenance of department procedures

  • AttendBCM testing where necessary ensuring awareness of plans and proceduresshould an event take place

What you will need to succeed

  • Excellentknowledge of most working practices across the Operations functions

  • Highdegree of self-motivation

  • Excellentcommunication and listening skills

  • Highlevel of resilience

  • Abilityto meet deadlines and high sense of urgency

  • Teamplayer and capable to lead by example and motivate team to deliver serviceexcellence to customers

  • Influencing,developing and motivation skills in a team environment

  • Abilityto identify and implement ways of improving efficiency

  • Networksto build internal relationships

  • Abilityto deal effectively with all types of people, build and maintainsupportive relationships with key business contacts, to include theforging of relationships with key stakeholders within the business

  • Effectivetime management skills including the ability to influence others to adesired outcome

What will make you stand out

  • Generalknowledge of the Western Union Payments Business Unit, products andservices.

  • Abilityto navigate a computerized data entry system or other relevantapplications

What’s in it for you?

  • Competitiveglobal pay and benefits

  • Unparalleledexperience as part of one of the most advanced compliance teams in theworld, with opportunities to build valuable skills and grow your career

  • Diverse,global team with colleagues in over 50 countries

What it’s like here:

The Payments Business Unit of Western Union is one of the world's leading providers of international business payments and foreign exchange. With access to over 130 currencies, we enable companies of all sizes as they move money across borders via a financial network that spans over 200 countries and territories. We’re disrupting fintech with our groundbreaking digital B2B platform, WU EDGE, which helps companies spend less time handling international payments and worrying about foreign exchange exposure, and more time growing their businesses. And we’re just getting started!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better . It means being driven to win, and to do work that makes a difference… on a global stage. Soundlike you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together on teams. Who knows, your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.