Western Union Collections Specialist in Singapore, Singapore
Job Title: Collections Specialist
Requisition #: 1901198
We’re seeking an Collections Specialist , based in our Singaporeoffice . In this role, as the AR collector, you will primarily be responsible in collecting unpaid invoices. Under general supervision, you will contact customers to determine reason for payment delinquencies, and obtain payment commitment through routine outbound calls, which at times my deviate from standard screens, scripts and procedure. You will ensure to track all gathered information into the system and may be involved in answering queries and resolving or troubleshooting customer issues or problems.
Sound interesting? Here are some specifics
Dailymonitoring of outstanding invoices
Thoroughinvestigation before contacting the customer
Callsto be made in the first instance and follow up by e-mail if necessary
Timelysystem updates around the contact made, agreed timescales, and otheroutstanding requirements to ensure all notes are current and can bereviewed by anyone
Generateand provide daily reports to the relevant operations team
Reporton trends highlighted and raised with relevant Account owner
Escalateerrors to line manager with potential impact to the business highlighted
Monthlyinvoicing and chasing of outstanding fees, with reports filtered to showfees outstanding, invoices raised
Ensure that the service needs or requirements of the business and thecustomers are met
Takeownership of role
Indepth knowledge of all our priority clients in depth and any specifictasks for these
SFDCcases are raised where appropriate
Ensurecomprehensive and accurate case notes
Monitorcase queue for responses and action to set SLA
Escalatetrends where applicable to aid resolution
Ensures that control is maintained over all tasks and risks aremitigated
Participatein the compiling and maintenance of department procedures
AttendBCM testing where necessary ensuring awareness of plans and proceduresshould an event take place
What you will need to succeed
Excellentknowledge of most working practices across the Operations functions
Highdegree of self-motivation
Excellentcommunication and listening skills
Highlevel of resilience
Abilityto meet deadlines and high sense of urgency
Teamplayer and capable to lead by example and motivate team to deliver serviceexcellence to customers
Influencing,developing and motivation skills in a team environment
Abilityto identify and implement ways of improving efficiency
Networksto build internal relationships
Abilityto deal effectively with all types of people, build and maintainsupportive relationships with key business contacts, to include theforging of relationships with key stakeholders within the business
Effectivetime management skills including the ability to influence others to adesired outcome
What will make you stand out
Generalknowledge of the Western Union Payments Business Unit, products andservices.
Abilityto navigate a computerized data entry system or other relevantapplications
What’s in it for you?
Competitiveglobal pay and benefits
Unparalleledexperience as part of one of the most advanced compliance teams in theworld, with opportunities to build valuable skills and grow your career
Diverse,global team with colleagues in over 50 countries
What it’s like here:
The Payments Business Unit of Western Union is one of the world's leading providers of international business payments and foreign exchange. With access to over 130 currencies, we enable companies of all sizes as they move money across borders via a financial network that spans over 200 countries and territories. We’re disrupting fintech with our groundbreaking digital B2B platform, WU EDGE, which helps companies spend less time handling international payments and worrying about foreign exchange exposure, and more time growing their businesses. And we’re just getting started!
Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better . It means being driven to win, and to do work that makes a difference… on a global stage. Soundlike you? Apply now!
Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together on teams. Who knows, your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!
Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.