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Wyndham Destinations Front Office Manager - Shoal Bay in Shoal Bay, Australia

  • Full time salaried position

  • Beautiful location

  • Fantastic career opportunity

Ramada Shoal Bay is the ultimate beachfront Resort perfect for romantic escapes, family holidays, pamper weekends, beach getaways, weddings, special events, meetings and business.

We are currently seeking an experienced, dedicated hospitality professional who is passionate about service standards and guest satisfaction to lead our Front Office Team.

The role of Front Office Manager is a varied hands on role and is responsible for the effective and efficient day to day operations of the front office department. Contributing to the company’s vision of making holiday dreams come true by proactively building, developing and leading a team to promote high levels of customer service and ensuring business objectives are being met.

Who are we looking for?

To be considered for this great opportunity it is essential that you have the following skills and attributes:

  • Demonstrated experience in a resort/hotel environment in a similar role essential

  • Advanced organisational, time management and problem solving skills

  • Excellent communication, interpersonal and customer service skills

  • Strong leadership and team management skills, including experience in recruiting, engaging, training, coaching and managing employees

  • Competent in computer systems (Microsoft Office suite) and a strong knowledge of Hirum is an advantage

  • Proficient with the development and implementation of budgets and rosters

  • Ability to work a flexible roster, including nights, weekends and school holiday periods

  • Ability to lead the team by example, displaying immaculate presentation standards

  • Ability to multi task and work under pressure to meet business deadlines

  • Business Management qualifications desirable, but not essential

This role would suit someone who already has Management experience.

Who are we?

Wyndham Destinations Asia Pacific, part of Wyndham Destinations, is the world’s largest Vacation Ownership company. As we continue to grow, we offer a variety of career opportunities across our Gold Coast and Singapore corporate offices, resorts and sales sites. Our success lies with our employees and we take great pride in recruiting the best talent. We are passionate about our employees reaching their full potential, providing world-class career development opportunities.

What do we offer?

Great company benefits including discounted resort stays across Australia, New Zealand and Fiji, training opportunities and a fantastic working environment on offer!