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Amazon Corporate LLC Program Manager II in Seattle, Washington

We are hiring a Program Manager in the Amazon Books Technical Account Management team. We own operational relationships with top book publishers and ensure a seamless flow of book content and metadata through the digital pipeline to end consumers.In this role, you will liaise with internal Amazon Books stakeholders in Vendor Management, Product Management, Engineering, and Operations to drive and improve end-to-end digital ingestion and quality of content to Amazon readers. We pursue a world class catalog and reading experience by working with content providers to prioritize selection, content quality, and competitive prices. This Program Manager will then in turn work with internal stakeholders to develop a hassle free content pipeline, with clear and industry consistent standards to ensure a positive publisher experience. The successful candidate will be a strong self-starter who loves putting ducks in a row, delivers results like a ninja, thrives in a fast-paced and goal-oriented environment, has a demonstrated ability to solve technical challenges, and can credibly coordinate between teams of technical resources and business stakeholders.The position will be responsible for the following:* Consistently improve content provider and customer experience by relentlessly advocating for content providers throughout the Amazon Books team* Champion pipeline and publisher defect reduction in pursuit of a world class Books catalog* Develop and improve global Standard Operating Procedures, especially related to new process creation or transitioning to more cost effective teams* Define new and refine existing key performance indicators for global operational support of all digital operational aspects across all Books formatsBasic Qualifications* BA/BS degree* 3+ years of experience in project or program management* Experience working cross functionallyAmazon is an Equal Opportunity Employer .and.ndash; Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age