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Tableau Software Manager, Proactive Solutions Customer Solution Programs) in Seattle, Washington

WHAT YOU LL BE DOING The Customer Solutions Programs and Operations team is looking for an accomplished leader to join us as a Manager for the Proactive Solutions team. This leader is primarily responsible for leading a team of Program Managers who identify, create and manage strategic projects and programs and for the continued management and development of Customer Solutions Program Manager teams. . The Manager, Proactive Solutions is an experienced leader with exemplary communication skills, experience working cross-departmentally, and has the ability to lead others to execute on a clear and unified product vision. As a member of the Customer Solutions leadership team, the Manager, Proactive Solutions serves as the primary integration point between Tableau s Customer Solutions and Development teams. The Proactive Solutions team encompasses Feature Requests, Supportability and Incident Management programs, ensuring customer experience and needs are at the core of product and process changes at Tableau. SOME OF THE THINGS YOU LL BE DOING INCLUDE * Builds high-performing cohesive global teams that successfully manage complex and wide-ranging programs. * Regularly assesses and improves team performance in such areas as job knowledge, technical skills, productivity, accountability, quality, initiative, innovation, drive, working relationships, communications, leadership, and alignment with the Tableau core values. * Architects, communicates and manages a department-wide strategy. * Works closely and effectively with company leaders, executives, and stakeholders to build strong alliances in shaping strategic initiatives for Tableau. * Presents to executives and leaders in a manner that gets to decisions quickly and effectively. * Demonstrates full ownership and complete autonomy leading program manager teams and driving the delivery of high quality results. * Mentors Program Managers in designing, building and documenting programs that improve the experience of customers and provide operational efficiency. * Designs framework, structure and reporting to determine effectiveness of the team and to help identify resource and skills opportunities. Develops plans to address areas of opportunities. WHO YOU ARE * DOMAIN. 5+ years experience in Technical Program, IT and/or Project Management, including architecting and facilitating solutions between business and technical teams. * PEOPLE FOCUSED LEADER. 5+ years of supervisory/management or closely related experience managing Program Management, Customer Solutions and/or Project Management teams and functions. * A TRUE TEAM PLAYER. You're a leader and you know that to get the best results, and you are also a great team player * RECRUITER. Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world Tableau Software is an Equal Opportunity Employer. Tableau Software is a company on a mission. We help people see and understand their data. After a highly successful IPO in 2013, Tableau has become a market-defining company in the business intelligence industry. Our culture is casual and high-energy. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly cus