Georgia Employer SALES AND DESIGN CENTER CUSTOMER VISIT PLANNER in Savannah, Georgia
Sales and Design Center Customer Visit Planner in GAC SavannahUnique Skills:Position assigned to Customer Completion & Delivery team. Candidates should be customer focused with expectation to engage with on-site customers in a daily capacity. One new essential function will be to support new aircraft deliveries. Candidate will be responsible to support customer delivery ceremonies and assist Customer Completion & Delivery team personnel with on-site customer activities related to the new aircraft definition and delivery process.*This position reports to the Customer Completion and Delivery ManagerEducation and Experience Requirements: Associates degree in Marketing, Business Administration, or equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Bachelors degree preferred. A minimum of six (6) years experience in the field of customer service or related field.Position Purpose: Coordinates and executes daily multiple Level One customer, VIP, and dignitary visits through the Sales and Design Center in coordination with the Sales and Design Center Manager. This position is responsible for leading the customer visit process for the Gulfstream Sales and Design Center in a manner that meets and exceeds all of the expectations and goals for growing the Gulfstream family as Company goals dictate.Principal Duties and Responsibilities:Essential Functions: 1.Under guidance from the SDC Manager, acts as the single point of contact responsible for successful execution of Level One customer and prospect visits, dignitaries, and Gulfstream Leadership Team events in the Sales & Design Center. This will include coordinating all activity with Gulfstream customers and prospects, and all other Gulfstream organizations involved with the visit such as the Leadership Team, Sales, Completion Sales, Completions Design, Sales Engineering, Sales Administration, Flight Operations and Customer Service. 2.Responsibilities include but are not limited to, coordinating security requirements, hotel accommodations; transportation requirements; catering; safety awareness; security procedures, aircraft ramp activity, and other special requirements for all customer and VIP visits to Gulfstream facility. 3.Under minimal supervision, assures that customers and their aircraft are promptly, courteously and professionally attended to throughout the customer visit process. 4.Assures that all accommodations are made for the customer regarding dining, entertainment, tours etc. coordination based on the customers needs/requests along with taking care of their luggage, and hotel check-ins etc. when staying overnight in the area. 5.Responsibilities include coordinating Leadership Team transportation to/from facility, airport, service center etc. 6.As applicable to site, coordinates and executes all Executive Dining Room events. Responsibilities include but are not limited to, maintaining beverage inventories, restocking supplies and linens. Promotes and maintains the proper level of service in the Executive Dining Room providing feedback to the Sales and Design Center Manager regarding customer satisfaction and suggested improvements to the Executive Dining Room and processes associated with it. 7.Under minimal supervision, provides day-to-day high level support to Sales and Design Center Customer Service supporting all Leadership Team requirements, dignitary level visits and Level One customer visits. 8.Makes recommendations to Sales and Design Center Manager regarding improvements or changes to Level One customer visit guidelines and, as applicable, the Executive Dining Room processes and standards. 9.Coordinates and leads all fast-track meetings prior to customer visits following up on all... For full info follow application link.Gulfstream, an equal opportunity employer, is committed to diversity and inclusion in its workplace.