Cisco Business Operations Manager - CX Global Operations Strategy & Planning in San Jose, California

Business Operations Manager - CX Global Operations Strategy & Planning

  • Location: San Jose, California, US

  • Additional Location(s) RTP, NC

  • Area of Interest Business Strategy and Operations

  • Job Type Professional

  • Technology Interest *None

  • Job Id 1258075

What You'll Do

You will be expected to have strong business acumen with the ability to navigate between the big picture and the details with speed and agility.

Responsibilities Include:

  • Business operations projects and change management initiatives

  • Exemplary written and oral communication skills with the ability to adapt from executive to employee messaging.

  • Detail oriented, ability to prepare business and projectpresentations,and build network of internal and external stakeholders is key

  • Continuously strive to improve business processes and systems to provide a better customer experience.

  • Consistent record and demonstrated ability to deliverglobal/transformational initiatives in a highly dynamic environment with limited oversight

  • Always focused on the value being added to Cisco, our partner community, sellers and most importantly, customers.

Who You'll Work With

Customer Experience (CX) at Cisco is a team of world-class experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Your opportunity to impact the health and performance of networks and systems that surround us all are limitless. Your career growth options will be BOLD, as we realize our vision to become the #1 IT Company in the world. Make an impact with us!

CX is one of the fastest growing areas in Cisco. CX Global Operations Strategy & Planning drives planning and modeling, budget management, sales compensation, executive reporting, andtransformational operations support across CX.

You will operate effectively across a matrix organization that spans Renewals, Strategic Acceleration, Enablement, Customer Success, and Services Management. You will work closely with your counterparts in other parts of CX Global Business Operations and other key partners like Finance, Legal, Product Management and Sales operations.

Who You Are

Innovation. Disruption. Transition. Transformation.Different words inspired by one essential truth - the world of technology continues to accelerate. We will outpace the competition not just in what we think, but in what we do. The Customer Experience (CX) team at Cisco helps drive this, with a team of world-class experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience.

You are able to navigate between the big picture and the details with speed and agility. You are a self-starter not afraid to challenge the status quo or address the tough questions. You are creative and innovative, analytical, inquisitive, and capable executing on all of your deliverables with limited guidance and tight timelines.

  • Knowledge of existing Cisco Services business (processes, systems, offerings).

  • Customer focused mindset, Ability to cultivate an environment focused on customer satisfaction, Ability to build productive peer and stakeholder relationships

  • Strong business insight skills to collaborate with individual contributors and up to senior leadership.

  • Advancedprogram/project management, change management and communication skills.

  • You can recognize opportunities for enhancement and continuous improvement and represent complex ideas in a simple, easy to understand manner to a variety of audiences.

Minimum Requirements

  • Bachelor's degree and 8+ years of related Program, Project, Communications and Change Management work experience. PMP or equivalent Project management Certification a plus.

  • You should have experience managing competing priorities and influencing internal stakeholders and business owners; process and functional aptitude to quickly learn and assimilate to new information; and ability tomanage/prioritize and drive execution of multiple projects.

  • Process and functional aptitude to quickly learn and assimilate to new information

  • Proven track record of delivering externally focused executive friendly briefings and communications plans, task execution and time management skills

  • Ability to collaborate X-functionally and virtually, facilitate meetings with team, stakeholders and business partners and most importantly, customers at all levels.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything - people, process, data and things - and we use those connections to change our world for the better.

  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powersentertainment,retail, healthcare, education and more - from Smart Cities to your everyday devices.

  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.