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Gap Inc. Project Manager - Customer Loyalty in San Francisco, California

About the role

The Project Manager of Customer Loyalty supports the Customer Strategy team to create effective communication, toolsand resources that drive increased field execution and improved product sellthrough in stores. This role will interact with cross brand, cross functionaland cross channel business partners to create streamlined processes to manage allloyalty and store-facing customer acquisition and retention programs for GapInc., North America stores.

This role reports into theSr. Manager of Customer Strategy to influence key business partners across allfunctions and channels and represents the voice of the field and customers inall interactions.

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Support in store execution of Loyalty Programs through communication and strong partnershipwith internal cross functional teams

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Lead and coordinate field feedback to influence futureprograms and resources that support both Loyalty and related Rewards/Recognition

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Recommend change management strategies toeffectively implement initiatives

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Oversee andexecute all store communication associatedwith loyalty.

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Collaborates with Field and HQ teams to determine opportunities for processimprovement.

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Analyzes and communicates opportunities, within brand store environment.

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Analyzes competitors and recommends improvements to be better.

Who you are

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Continuous Learning - articulates and embraces challenges; learnsfrom and seeks information that can result in improved business results

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Innovation - demonstrates ability to effectively brainstorm and then implementnew ideas and solutions with the team

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Customer Impact – identifies opportunities within the storeenvironment and offers solutions to improve the overall customer experience

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Commercial Impact – understands the importance of achievingcommercial and business goals

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Detail Orientated – demonstrates attention to detail in thecreation of processes and monitors implementation to ensure proper execution.

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Self-Accountability – sets specific and measurable performanceobjectives and strives to always meet or exceed the performance standard

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Problem Solving – articulates successful response tochallenging situations utilizing available knowledge while consideringalternative solutions

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Time Management – demonstrates ability to manage multiple tasksand projects, to prioritize and adapt appropriately

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Ambiguity – adapts and continues to perform throughchange and ambiguity

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Retail Stores experience preferred

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Proficient in Excel, Word and PowerPoint

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