Cymer, An ASML Company Global Support Center Engineer (EUV Scanner - Top/Bottom Modules) in San Diego, California
Global Support Center Engineer (EUV Scanner - Top/Bottom Modules)
LocationSan Diego - CA, US
EntityASML US, LP
Functional AreaCustomer Support EUV
BackgroundMechatronics Mechanics Electronics
ASML produces high tech and high value products to semiconductor manufacturers. Downtime of these tools is very expensive for our customers. To minimize those costs ASML Customer Support (CS) organization is responsible to repair the systems as soon as possible. For this reason ASML ensures 24/7 support by covering 3x8 hours in 3 different continents. Each of the incidents seen at customer site are analyzed and documented to prevent similar incidents in the future.
The Customer Support organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at our customers' sites and is responsible for the necessary transfer of know-how to the customer. Local CS branches (Field Support) perform these tasks at the customers within their specific region. The Global Support Center is responsible for providing technical support to the local CS branches in order to maximize ASML tool performance. The holder of this position reports to the Group Leader Global Support Center North America.
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access controlled technology .
A role as Global Support Center (GSC) engineer in the ASML Customer Support department consists of a diversity of tasks and responsibilities. These tasks and responsibilities are varying with the phase of system maturity which makes the job challenging.
During the New Product Introduction (NPI) phase you are assigned to the project in order to gain the required skills and knowledge to independently support field escalations. You will travel onsite during introduction phase support by delivering knowledge/escalation handling to the local organization.
Technical problem solving within competency
Solving complex technical problems by remote analyzing data and creating deterministic forward looking action plans is key for a GSC engineer. It is important to have good alignment on expectations with the local team and your other GSC colleagues worldwide within this problem solving process. On-site support is often required to solve the problem at the customer.
Another important task of a GSC engineer is to manage the (technical) escalation, secure that the right data is available and provide routine updates to management and stakeholders. Next to solving a technical problem a GSC engineer is responsible to start the process to prevent the issue of happening again in future.
Bachelor’s or Master's degree in technical science (Mechanical Engineering, Electrical engineering, Physics, Mechatronics, Electronics, Process technology, Aerospace Engineering) or equivalent combination of education & experience.
2+ years working experience is required
Ability and willingness to travel up to 30% both internationally and domestically.
This position is based out of ASML’s San Diego, CA Corporate office.
Strong communicator in English (both oral and written)
Strong analytic capability and a pro-active initiating attitude
Flexible in working hours, travel and work environments
Independent and desire to be part of an amazing technical team!
Customer experience and/or customer-facing experience is a definite plus.
Able to plan and set priorities.
REQ ID: 7745