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USAA Executive, Bank Business Risk and Controls in San Antonio, Texas

Purpose of Job

Leads the implementation of the first line of defense risk management program for a line of business or staff agency. Develops the framework to ensure risk data is captured to develop risk mitigation strategies and controls. Engages and partners with the Enterprise Risk Management COE and provides leadership and direction to ensure processes and procedures are in place to effectively monitor and manage risk.

Job Requirements

Job Responsibilities

  • Develops first line of defense operational controls, risk management programs and framework for line of business or staff agency. Oversees the implementation and maintenance of the control framework to include internal and external.

  • Manages the development of quality standards, operating policies, and procedures and directs implementation of approved changes. Identifies risk and/or quality control improvements and provides support for major initiatives as appropriate, including project activities, related integrations, strategic activities, and large system/process improvements.

  • Responsible for long term strategic initiatives related to risk management. Partners with Senior Leaders in Audit, Compliance and Operational Risk to provide guidance on control designs that address strategic, operational, financial and regulatory risks. Represents USAA with Regulatory examiners to ensure effective and consistent communication practices.

  • Responsible for the governance, administration of compliance and operational documents and operating procedures.

  • Stays current of regulatory environment and new developments; Develops and recommends action plans for initiatives that have regulatory impact. Supports and engages as appropriate in discussions with relevant regulators (e.g. OCC, FDIC, CFPB) on the business risk control program and results. Keeps direct Senior Management apprised of changes and developments.

  • Establishes and monitors key performance and risk indicators/metrics for line of business or staff agency to assist with the early identification of risk trends as first line of defense.

  • Leads a team of professionals who perform overall assessments of operational risks and controls, and conduct testing and analyses to identify, validate, and manage emerging risk exposures.


  • Bachelor’s degree required.

  • 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

  • 10 or more years of financial services experience with a focus on Business Management, Operations, Risk Management, Audit, Control, or Reporting required. 6 or more years of people leadership experience in building, managing and/or developing high-performing teams required.

  • Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals required.

  • Executive-level business acumen in the areas of business operations, industry practices and emerging trends required.

  • Strong knowledge of industry-related regulatory requirements, and operational risk concepts.

  • Demonstrated ability to successfully navigate and operate across multiple levels of an organization required.


  • Experience building, designing, and implementing a first or second line of defense program in a large, complex Bank or Financial Institution

Find your purpose. Join our mission.

USAA has grown to serve almost 12 million members. USAA is on a mission - to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide by providing a full range of financial services and products. USAA attributes its long-standing success to its most valuable resource, our 32,000 employees. They are the heart and soul of our member-service culture.

Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.