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Enterprise Holdings Part Time Sr. Customer Service Representative in Salem, Oregon

Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company in the U.S. With over 7,000 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues of over $10 billion.

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up.

This position is at our facility at: 2385 Mission St SE Salem, OR 97302. Parking is available for our employees at this facility.

This part time position pays $13.50/hr. Aside from religious observations, must be able to work one the following shifts:

Shift(s):

Sunday 8:30am -4:00 pm

Monday 7:00am - 5:00 pm

Tuesday 7:00am - 5:00 pm

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Some college preferred

  • Must have at least 1 year prior customer service retail or administrative support experience

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Shift(s):

Sunday 8:30am -4:00 pm

Monday 7:00am - 5:00 pm

Tuesday 7:00am - 5:00 pm

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-297590

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.

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