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Kforce IT Problem Analyst in Saint Petersburg, Florida

Kforce has a client in search of an IT Problem Analyst in Saint Petersburg, Florida (FL).Essential Functions:

  • Work with IT subject matter experts to perform root cause analysis and identify root causes of IT Problems

  • Document appropriate corrective actions, as well as identify and document known errors

  • Produce reports to monitor problem trends and volume

  • Actively participate in continuous process improvement efforts related to problem management and problem solving

  • Identify problem activities for responsible area(s), obtain estimates to completion

  • Track and report on all problem activities to ensure timely delivery

  • Create problem documentation and reports (problem details, root causes and interview notes) for IT senior management

  • Conduct problem management meetings to help align support resources, diagnose problems and support communication efforts

  • Identify trends and potential problem sources by reviewing Incident and Problem records

  • Maintain records of Problems and Known Errors

  • Preferably a B.S. in Computer Science, MIS or related degree and two (2) years of related experience or combination or education, training and experience

  • Concepts, practices and procedures analyzing the functions within Technology operations, system administration, systems management and systems development

  • ITIL Service Operations framework with a concentration on Problem Management

  • Concepts of risk management, issue tracking, change management and requirements gathering

  • Application development life cycle methodologies and standards

  • Principles of banking and finance and securities industry operations

  • Experience with Incident, Problem and Change Management

  • This position is for straight contract only at this time

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours