UnitedHealth Group Director of Data Quality - Telecommute in Rocky Hill, Connecticut

United Healthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.

Your role as the Data Quality Director is to implement data quality resolution processes and drive for continual data quality improvements for an emerging technology product release. You will be responsible for ensuring timely and effective resolution of end user, testing, and support staff data quality issues. Your role is responsible for identifying the root cause of data quality issues and driving closure back to the root cause. You will have the responsibility of implementing tools and processes with support teams to allow issue resolution to be handled by the Tier One service teams and communicating data quality status with executive leadership.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Leads team of data quality analysts to triage and research data inquiries from internal and external end users, support personnel and testing resources.

  • Leads the design and implementation of cross team data research, prioritization and communication processes

  • Leads the implementation of the UHC production data research function

  • Drives analytical teams to deliver appropriate data research tools, documentation and procedures to maximize first call resolution with the business Tier One support function

  • Engages with cross functional teams in review and understanding of error queue management, related business impact of data issues and prioritization of data research and resolution activities

  • Build relationships with the business support function and upstream business operations to ensure their appropriate engagement in operational process and also in short and long term remediation approaches that impact their organizations

  • Ensures mechanisms are in place to track progress of longer term remediation across internal and external programs and departments

  • Ensures prioritization processes are in place and escalation scenarios are identified and using standard escalation processes provided across UHC

  • Drives continuous improvement to data research tools and processes

  • Defines and partners with business support operations to implement communication mechanisms for data quality issues and remediation metrics

  • Presents written and verbal data and system analysis findings, to business and IT stakeholders

  • Partners with data analytics team leader to leverage resource in researching data issues and refining data research processes and determining remediation approaches, with a view to always deliver tools to Tier One support for future use

  • Partners with data analytics leader to establish longer term remediation approaches and proactive quality processes

  • Partners with UAT leader in pre-deployment UAT and partners with Support leader in post deployment data research and issues resolution processes

  • Effectively communicate with many levels of the organization, business stakeholders/SME, project managers, developers, system architects, quality assurance, operations, etc.

Required Qualifications:

  • 8+ years of progressive leadership experience managing data analytics projects and technical resources

  • Previous experience navigating a complex matrix environment

  • Broad understanding of healthcare systems and data and their inter-dependencies and relationships

  • Experience and detailed understanding of healthcare data in two or more areas: Membership, Customer-Product, Provider, Claims, Clinical

Preferred Qualifications:

  • College Degree in technical discipline (eg math, science, analysis, computer science, data analytics, informatics, etc)

  • Health plan and health care delivery (e.g. medical group, hospital, home health care) experience

  • Experience with SQL

  • Management and leadership positions in business operations, IT, program management

  • Data Profiling experience

  • User Acceptance Testing and/or QA testing experience

  • Knowledge of UHG data across lines of business (E&I, M&R and C&S)

  • Knowledge of relational databases, database structures

  • Knowledgeable in clinical policies and implications to system support processes

  • Demonstrates the ability to communicate complex technical issues to non-technical audience and be understood

  • Strong organizational and interpersonal skills, including strong PM and delivery background

  • Experience in working with clinicians and supporting and/or implementing clinical systems

  • Demonstrates tendency to delivery supported by appropriate research and fact finding

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment .

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