This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2230819

Are you looking to work for a company that truly values their employees?

Would you like to become involved in projects that benefit your communities?

Do you want to work with leaders that invest in their team members?

Are you ready to work for a stable, innovative, and fast-growing company?

If you answered yes, join us at Sunpro as we keep building better communities. Our diverse

company culture is one reason employees choose to grow with Sunpro. In return for your

contributions, you will be rewarded with career growth opportunities, an incredibly competitive

market salary, and other benefits that include:

Comprehensive medical, dental, and vision insurance plans

401(k) with a high percentage match

Generous profit sharing

Cell phone stipend

Referral bonus opportunities

Employee discounts

And more!

JOB TITLE: Field Support Specialist

JOB LOCATION: Rexburg, Idaho

STATUS: Full-Time

FUNCTION: The Field Support Specialist provides sales support to the sales representative by

performing customer support both in the office and in the field. Is involved in projects under the

location managers and sales representatives direction. Serves as point of contact for triaging

project questions.

KEY ACTIVITIES:

Visualizes, fulfils, and implements the companys vision and core values.

Provides support activities both in the office and in the field for Sales

Representatives by processing customer orders, tracking and reporting key data,

and maintaining account records, etc.

Visits customer sites to walk jobs and ensure plan accuracy and deliver product

as needed and requested.

Meets with customers on-site to review selections of product options.

Must be committed to developing new sales leads.

Prepares project bids from beginning to end by conducting research, collecting

data, estimating, and interfacing with key internal and external partners.

Submits jobs for credit approval.

Requests estimates from the estimating department.

Orders special order items through Bistrack or vendor directly and follows

through with appropriate office to avoid delays.

Ensures order details in Bistrack are accurate, confirms that price, discount level

and product requirements are correct.

Ensures pricing on P.O. is correct.

Contacts external customers and prospects to arrange appointments, answer

questions, or to update them regarding the status of an order or a delivery.

Communicates customer needs/concerns to Sales Rep, informing him/her of any

problems or issues that may affect customer relations.

Tracks and communicates stock availability and production schedules to Sales

Rep and relevant internal partners.

Accurately maintains customer records, ensuring that customer, prospect, and

account information is correct.

Prepares and maintains accurate sales, activity, and expense reports.

Monitors customer job progress.

Performs credit collection on past due accounts for assigned customers as

requested.

Assists field labor personnel.

Adheres to all safety protocols and Company policies and procedures.

Performs any other duties, responsibilities or tasks as assigned.

KNOWLEDGE AND SKILLS:

Exceptional interpersonal, problem solving, and technical skills.

Ability to review and analyze detailed information.

Robust information and task management skills.

Detailed knowledge of Sunpros products, processes, and relevant production

capabilities.

Exceptional communication and customer service skills.

Strong attention to detail.

EDUCATION/EXPERIENCE

High School Diploma or GED.

College education is an advantage.

1-2 years of experience as a Field Support Specialist or in similar complex role

in sales, constructio n, or related field

PHYSICAL REQUIREMENTS

Physical Work Requirements - Medium: exerting up to 15lbs of force regularly.

Repetitive motion associated with operating a computer and other office

equipment.

May be exposed to weather and elements as a major part of job takes places at

job sites.

This description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or

work conditions associated with this job. It is intended to be an accurate reflection of the

principal job elements essential for making employment