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Microsoft Corporation Senior Service Engineer in Redmond, Washington

Core Services Engineering builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster and more securely every day. Core Services Engineering employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates. We have exciting opportunities for you to innovate, influence, transform, inspire and grow within our organization and we encourage you to apply to learn more!

Our Retail technology team is a multi-channel organization, which showcases Microsoft technology by transforming the Windows PC, Software, Gaming and Mobile device buying experience. We are responsible for the agile delivery of innovative, multi-channel solutions for the Microsoft Retail Stores including our Online and physical Brick and Mortar locations. The Microsoft Store has continued to be at the center of the company’s consumer efforts and debuts our latest technologies such as Surface and HoloLens.

We are seeking highly motivated Service Engineers to join our growing team to lead the internal Microsoft Stores network development practices. We deliver retail network solutions that address Microsoft business needs at a global scale. You are responsible for the design, deployment, and operations of network development automation that configures routers, switches, load balancers, and Wide Area Network. The focus of this position is to design and deploy infrastructure solutions that provide the underpinning for client and server connectivity within the retail network. This job includes interaction with multiple teams including product teams, infrastructure and security teams, and service/project management teams. Engineers are expected to adapt in a dynamic environment, work with tight timelines for project deployments, and work collaboratively with teammates.


Core Fundamental aspects of the position:

  • Provide engineering leadership to develop retail networking solutions that leverage routers, switches, load balancers, and firewalls components

  • Develop/Write, test, and deploy efficient code in HTML, Python, and C# to make solutions that delight our customers

  • Manage our infrastructure ‘as code’ components leveraging full coding practices

  • Drive team transformation from Network Engineering to Network Development

  • Perform Direct Responsible Individual (DRI / Operations Support) for end-to-end service support.

  • Apply analytic techniques for diagnoses and insights, then using automation in the form of self-healing, attempt to auto correct faulting components to restore service health



  • 5+ years of experience developing retail level network solutions and or web development

  • BS degree in Computer Science or equivalent work experience

  • 2+ years of demonstratable experience with multiple network components such as BGP, VRFs, SSH, SNMP, and out of band techniques

  • 2+ years of demonstratable network automation development using Ansible and Python, including frameworks such as Flask and Jinja

Soft Skills:

  • Strong written and verbal communication skills.

  • Strong team player who enjoys a mix of autonomy and collaboration-based delivery.

  • Ability to manage multiple priorities, commitments and projects.

  • Ability to influence, lead, and drive consensus on multiple technical views.

  • Self-motivated, directed and passionate.

  • Ability to learn very quickly in a fast-paced environment

#cseo #smse

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.