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Microsoft Corporation Senior Program Manager, Warranty in Redmond, Washington

Are you passionate about the Cloud and looking for an opportunity to make a long-term impact on Microsoft’s future by delivering the best Cloud with the best customer experience? If so, this is the role for you! This is a fabulous opportunity to join a dynamic team and influence the way one of the world’s largest and fastest growing Cloud Infrastructure environments is built and supported.

Microsoft Capacity, Supply Chain and Provisioning (CSCP) is the engine that delivers capacity for all Microsoft cloud services predictably through intelligent systems driven by continuous learning and a world class organization.Our vision is to empower customers to achieve more by delivering cloud capacity differentiated at scale.This organization focuses on smart growth with an emphasis on automation, data driven engineering, costeffectiveness and environmental sustainability. We deliver the core infrastructure and foundational technologies for Microsoft's all online businesses including Azure, Bing, 365, OneDrive and Xbox branded services.Our infrastructure is comprised of a global datacenter portfolio that is managed by highly talented subject matter experts working to deliver these services.

Within CSCP, the Spares and Warranty Operations team is a responsible for ensuring that the right spare parts, are in the right place, at the right time to support the delivery of global capacity requirements.

We are looking for a passionate, high energy individual to join the Spares and Warranty team to drive the implementation of operational changes and continuous improvements, implement industry best practices and help transform the way we do business today.Ultimately, this individual will help lay the groundwork for continued growth, at scale, delivering first-class quality services exceeding our Cloud customers’ expectations around the world.

Responsibilities

We are looking for an experienced Program Manager with demonstrated ability to navigate uncharted territory, drive innovation & results, enable scale and quality, while being customer obsessed.

  • Build strong working relationships with cross-functional partners that span the organization

  • Interface & collaborate with Suppliers, Sourcing, Finance, Data Center Operations & other teams to operationalize E2E solutions

  • Develop, implement, and manage operational business process for in-warranty and out-of-warranty service support models in collaboration with cross-functional team

  • Provide effective and timely progress reporting for program implementation (written and oral, including presentation with executive leadership team)

  • Analyze large data sets, summarizing in reports to leadership with business case, financial impact and recommendations

  • Identify business process and system solutions, delivering feature requests that include clear and concise business requirements documentation

  • Partner with Software Engineering teams, driving delivery of automated solutions

  • Work independently and be agile in a dynamic and growing environment

  • Support continuous improvement initiatives

  • Leverage the work of others to support key business initiatives & goals

  • Influence across the organization

  • Create, maintain and execute process documentation and training materials

Qualifications

To be successful in this role, you must have a solid understanding of supply chain fundamentals including sourcing, planning, procurement, inventory management, replenishment, asset management, returns management and product lifecycle management.Embodying a data-driven, fact-based approach to problem solving is a must.

Required:

  • Bachelor's degree or higher in Business, Supply Chain or related field.

  • Minimum 5 years of experience in program management, high-volume supply chain or applicable manufacturing/hardware environment

Other:

  • Lean/Six-Sigma training, Kaizen, CPIM/CSCP certification is preferred

  • Highly proficient with Microsoft O365 applications including Excel, Word, PowerPoint, Visio, Project and SQL

  • Experience in the Cloud: server and network hardware supply chains, or equivalent large-scale complex manufacturing & supply chain environments

  • Strong program management skills involvingmultiple internal and external partners

  • Demonstrated ability to work well in ambiguous situations, manage competing priorities and work well under pressure

  • Attention to detail, delivering high quality work on time

  • Ability to think strategically beyond day-to-day execution

  • Proven track record of strong critical thinking, problem-solving and resolution skills; implementing and driving closure on continuous improvements efforts

  • Eager to learn and work in fast-paced, high-energy environment

  • Demonstrated leadership skills

  • Excellent networking and interpersonal skills

  • Customer-focused

  • Advanced verbal, written, presentation and listening communication skills

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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