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Microsoft Corporation SBO Business Program Manager / Business Manager in Redmond, Washington

Do you want to play a leadership role in modernizing the Microsoft Services business? Are you a leader with proven ability to work across organizational and geographic boundaries for maximum impact? Services Business Operations (SBO) is hiring a Business Manager, whose mission is to modernize Services to compete effectively while enabling agility and trusted experiences that meet the needs of our customers, partners and colleagues. This high-profile role will work across SBO and BEO to ensure that the organization is healthy and the outcomes support the broader transformation efforts.


Key responsibilities:

  • Lead key initiatives and processes, including leader onboarding, escalation management and stakeholder management.

  • Think strategically at a global level and develop key processes, procedures and communications that facilitate business planning and execution.

  • Oversight of operational issues, participate in overall strategy discussions, lead key strategic initiatives, and facilitate business execution.

  • Understand & support the cross team prioritization of investments, manage tradeoff processes and highlight key portfolio risks.

  • Support and prepare the GM in leading the business - keynote/presentation content delivery, organization alignment support, etc

  • Oversee and support team in headcount, hiring, vendor management, etc

  • Facilitate business planning and execution of budget ($180M+) and forecasts for a 300-person organization

  • Lead planning and execution of ROB, including business reviews, leadership team meetings, and off sites.

  • Drive broader people initiatives w/communication and evangelism.

  • Willing to challenge norms and roll up your sleeves to help the team be successful.

Expedite SBO initiatives as needed


  • Bachelor’s degree, or equivalent experience required, MBA a plus

  • 7+ years of relevant business experience in Program and/or business management

  • Demonstrated experience in working with and a part of business or operations leadership teams to drive organization process, governance and standards

  • Ability to impact and influence at GM level. Outstanding communication skills to facilitate support and engagement at all levels of the organization.

  • High level of organization, planning, prioritization and attention to detail

  • Ability to work and create structure in complex and ambiguous situations and respond flexibly in time sensitive situations

  • Conflict / Negotiation management - demonstrated influencing skills

  • Strong written/oral communication skills required along with desire and ability to communicate with business leaders through all levels of the organization.

  • Strong end to end thinking with process orientation; ability to develop enterprise-wide solutions

  • High energy and a “can do” attitude. Ability to motivate self and others

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.