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Microsoft Corporation Program Manager 2 in Redmond, Washington

Cloud Supply Chain and Provisioning (CSCP) delivers server, storage, and network infrastructure around the world to meet the dramatical growing demand of Microsoft’s Cloud businesses. Our focus is on delivering a trusted experience to customers and partners worldwide with high predictability and efficiency. We are looking for a passionate, high energy individual to help build out our Cloud at scale in a dynamic and fast paced environment. This role is responsible for deploying capacity in collaboration with various Engineering Groups with the focus on automating and optimizing pre-dock service delivery.

With an engineering program management and process improvement mindset, this specific role will focus anywhere from data center and network readiness to driving process efficiencies via automation. The role will be focused on ensuring execution of deployments are on track and on driving engineering automation improvements.

Responsibilities

Responsibilities

  • Project manage deployments including servers, network, storage, and supporting infrastructure.

  • Drive deep analysis of deployment progress, blockers, and incidents by leveraging existing tools, reports and creating new reports and dashboards through Microsoft based tools (e.g. Power BI).

  • Develop a deep understanding of the workflows in the system as well as the actual work required by data centers and engineering groups. Lead initiatives to identify automation opportunities and delivery solutions that increase deployment quality while reducing deployment cycle time.

  • Make data-driven decisions and speak to key stakeholders in terms of data-driven stories.

  • Utilize enhanced tooling, reports and dashboards to drive daily and weekly triage of blockers in the system as well as predictive indicators for demand to be on track.

  • Own metrics and analytics that show the performance of the deployments against goals, as well as trending.

  • Develop and drive strategies to manage deployment demand through the work flow management system in alignment with organizational goals related to throughput and cycle time.

  • Drives process standards and common methodologies for various physical and logical deployment activities such as network cabling installation, procurement, docking coordination, network provisioning, etc.

  • Collaborate closely with data center PM’s and Engineering groups as a part of process enhancements.

  • Develop engineering requirements and collaborate with partner software engineering teams to develop automation within the deployment process

Qualifications

Qualifications

Basic qualifications:

  • 7+ years industry experience in engineering program management, IT operations, manufacturing engineering, or service engineering

  • BS in Engineering or Computer Science or equivalent work experience

  • Exceptional cross-team skills

  • Demonstrated technical problem solving and communication skills

  • Excellent analytical, verbal, written, interpersonal communication skills and attention to detail

  • Comfortable working in a fast-paced dynamic environment with rapidly changing requirements

  • Ability to develop, troubleshoot and improve Powershell scripts

Preferred qualifications:

  • Data analysis/presentation: SQL and Power BI or equivalent experience

  • Well versed in project management methodologies, approaches and tools

  • Expertise in deployment of high-performance, highly available, large scale distributed network and related technologies

  • Proven track record of partnering with software engineering teams to drive improvements in tooling and automation

  • Understanding of process engineering and optimization, including gathering, analyzing, and defining business and functional requirements; creating global metrics, trend charts and other decision-making tools

  • Knowledge of Supply Chain principles: Forecasting, Planning, Procurement, Manufacturing

  • Six sigma experience a plus

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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