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Microsoft Corporation Principal Technical Program Manager in Redmond, Washington

Did you know that 95% of Microsoft’s commercial revenue flows directly through our partner ecosystem today? Partner growth and partner innovation are directly fueling our commercial cloud growth, with thousands of partners joining that ecosystem every month. To help partners succeed, Partner Experiences team offers partners a platform and experience (UX and APIs) upon which to build their business. The Commerce and Ecosystem division (C+E) in the Cloud & AI group powers commerce for Microsoft’s key businesses like Azure, Office 365. The Partner Experience team within this group is a great place to grow your career while working on initiatives that deliver compelling value to Microsoft’s developer and partner ecosystem across gaming, commercial, and productivity segments.

We are hiring a PM to help us deliver services and experiences for empowering Microsoft’s developer and partner ecosystem to be successful. In this position, you will work across organizational boundaries to drive a good partner experience. You will identify the biggest pain points for Partners and work with teams to identify the fixes needed to improve Partner Satisfaction, and decrease Customer Pain Time and Incidents per day. In addition to leading this important space we expect you to demonstrate and reward our core values:

  • Always do the right thing; operate with integrity and a collaborative mindset. Build a culture of inclusion

  • Execution excellence; iterate in a customer-focused way and deliver on promises. Take calculated risks where appropriate, fail fast and iterate

  • Customer Obsession; we build appropriate listening systems to understand our customer problems, and address their needs thru technical innovation

In this position, you will be part of a fun-loving, diverse team that seeks challenges, loves learning and values teamwork. You will collaborate with team members and partners to build full stack web applications using latest web technologies in a dynamic and agile environment, and have opportunities for mentorship, career growth, and work on high-business impact areas.

The ideal candidate has experience both with building platforms and customer/partner facing APIs and/or user experiences.

Responsibilities

We are searching for an PM to manage and drive a set of Key Results. This will involve the following:

  • Work closely with across engineering, business, and operations teams to drive alignment and deliver optimal experiences for partners

  • Mange partner engagements

  • Use data to ensure we are doing the right things for our partners

  • Listen to, understand, and evangelize partner user cases and scenarios

  • Drive and deliver executive reviews

  • Propose new features, key results, and experiences for partners

Qualifications

  • 10+ years managing/shipping software or technology related products

  • Experience managing projects with client software and back end services

  • Outstanding cross-group collaboration skills and proven ability to partner across organizations

  • Excellent communication skills with an ability to tailor messaging up and down the management chain as well as prepare external ready communications

  • Strong technical leader

  • Self-motivated

  • Excellent business and technical judgment

  • Ability to develop Key Results

  • A passion for deeply understanding partner needs, and enabling the business

  • BS or higher degree in Computer Science or related discipline, or equivalent industry experience

  • Strong track record of delivering services and/or shipping products

  • Real-world experience with APIs is a plus

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work

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