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Microsoft Corporation Principal Software Engineering Manager in Redmond, Washington

We are the Customer Insights team and work on a SaaS service that unifies Customer data and provide insights to enable organizations to deliver personalized Customer experiences.

We started on this journey less than a year ago and just went GA in April 2019, but we haven’t lost our touch with agility or the startup culture. This team owns a charter which is among the most interesting and exciting across the industry, combining: A) machine learning B) big data scale and C) near real-time insights. This 3-pronged challenge is as tough and as cutting edge as it gets.

See for yourself: , and

The technology built by this team unlocks insights from large quantities of data, and then moves from insights into the most optimal actions for businesses of all shapes and sizes. This flow quite literally translates into money earned and/or saved for the customer (typically a business or enterprise), and so this product quickly pays for itself many times over. Quite simply, this is the best and most direct benefit AI can deliver to a business.


As a Principal Software Eng Manager in Customer Insights, you will lead, mentor and grow a team of talented, diverse software engineers and managers who are versed in delivering and supporting world class scalable SaaS service. In addition, you will work with product management, customer success, customer support, and other partner teams to plan, design & architect, develop, and support components of our large scale applications using Spark, Azure Data Lake, Azure Cosmos DB as well as any emerging and relevant platforms. You will be responsible for pushing the boundaries of performance and scale while keeping COGS in check, and also working with our team of data scientists in bringing meaningful insights to our application.

We believe in a culture of “Customer first” and running a successful healthy service is an important aspect of our work life.

What makes this job great

  • Exciting Charter and plenty of challenges left to conquer.

  • Huge Market - Gartner says two-thirds of CMO budget goes towards supported Customer Retention and growth.

  • Startup culture with fluid feature crews.

  • Friendly team that works on the mission together with frequent peer/pair programming, lunches, and board games for fun.

  • Plenty of opportunities to work with Customers/Partners directly. We hold CIAD (Customer Insights In a Day) workshops every month across the world.


Required Qualifications

  • Bachelor or Master’s degree in Computer Science/Engineering/Mathematics or equivalent

  • 10+ years of industry software engineering experience

  • 5+ years of experience engineering management experience

  • 3+ years of experience in building and shipping distributed, cloud services

Preferred Qualifications

  • Proven people management excellence with the ability to build cohesive, high performing and healthy teams

  • Excited to work on the intersection of distributed systems, scale/ big data and AI

  • Strong design, coding, debugging, and problem-solving skills

  • Outstanding communication skills and collaboration capabilities

  • Independent, with internal drive and self-motivated

  • Knowledge of building SaaS applications is helpful but not necessary

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.