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Microsoft Corporation Principal Program Manager in Redmond, Washington

Are you looking for an engineering product group role where you get to work directly with customers to drive usage and return on investment of Microsoft 365 Security and Compliance E5 Advanced capabilities? Do you want to be a critical contributor to one of the company’s fastest growing businesses? If so, then we are looking for you!

According to the Office blog announcing Microsoft 365, the workplace is transforming—from changing employee expectations, to more diverse and globally distributed teams, to an increasingly complex threat landscape. From these trends, we are seeing a new culture of work emerging. Our customers are telling us they are looking to empower their people with innovative technology to embrace this modern culture of work.

With over 155 million commercial monthly active users of Office 365, Microsoft is in a unique position to help companies empower their employees, unlocking business growth and innovation.

To do so, we must help win customers over, help them see the remarkable value we have to offer, help them quickly onboard to our services, deliver top-notch customer responses to queries from their onboarding teams and drive agreat customer and partner experience overall. In addition we need to drive a data-driven customer/engineering feedback loop measured in minutes. We are focused on scaling out to meet these challenges in the face of incredible growth.

The M365 Security and Compliance team is looking for a strong, motivated, independent and energetic Senior PM to be part of Office ATP Customer Experience Engineering (CxE) team. You will be on the team that gives us the impetus necessary to drive usage, and in this role you will drive Office ATP, E5 Security and overall E5 usage by giving the Microsoft Field the engineering assistance and technical support they need to win deals and drive intent, while reducing “first touch to purchase” time and influencing product direction.

Responsibilities

  • A fast paced, exciting work environment where there is always new challenge and opportunity

  • Opportunities to directly affect customer and partner experience and improve the way product groups at Microsoft work with partners and customers

  • Direct impact on product engineering decisions based upon partner/customer experience and data

  • Architecture & Deployment: Collaborate with key stakeholders to identify customers’ business and technical requirements, architect deployable solutions that meet customer needs, facilitate and guide solution deployment Office ATP and P2 and act as a strategic technical deployment advisor to our customers.

  • Product & Service Insights: Working with the rest of the M365 Security and Compliance engineering teams, use your knowledge and expertise in enterprise deployments to help guide the future direction of products and services.

  • Ecosystem Enablement: Use your subject matter expertise in enterprise deployments to train and enable our scalable deployment ecosystem.

  • Be the voice and advocate for our customer, report and act on identified areas for improvement

  • Write and update whitepapers and deployment best practices documentation to help customers deliver solutions

  • Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions

Qualifications

  • Passion for enabling great customer experiences

  • Ability to crisply and effectively communicate at all levels within an organization, from senior executives and below, and across all functions, from business to technical

  • Ability to work with customers and partners (Business Decision Makers, C-Suite and IT Leaders), speaking on behalf of Engineering, helping them understand our value proposition and our services

  • Demonstrate flexibility and build out scalable programs as we evolve from a startup to a mature service

  • Proven track record for driving the prioritization of a backlog based on actual customer evidence

  • Collaborative attitude coupled with ability to work toward customer & business goals

  • Personal drive and impact with a desire to roll up your sleeves and make things happen

  • Technical curiosity and aptitude to quickly understand service capabilities, technical issues and customer needs

  • Excellent written & oral communication and project management skills

  • 5+ years of program management experience in cross-group, cross-functional engineering roles

  • 5+ years of experience with Office 365 security and Office ATP

  • Outstanding customer satisfaction track record

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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