Microsoft Corporation Principal Design Researcher in Redmond, Washington

What does this team impact?

The charter of the Office Planning & Research team is to identify foundational human needs and influence product strategy to improve the way users experience, and feel about, Office 365 and Microsoft 365. Our team is focused on modernizing the Office suite by making it revolve around each person, turning this into a delightful experience, and deep relationship with Microsoft. We work in partnership with designers, program managers, engineers, and other researchers - transforming the experience for our users while being careful stewards of a successful business.

In this team/role, you will:

  • Create a holistic, relevant, impactful research plan that provides the broad market views and deep customer insights needed to defineuser journeys/customer scenarios related to Office experiences to Microsoft’s 1st party hardware devices

  • Collaborate with otherresearchers and data scientists to derive insights from telemetry, quantitative data and qualitative data, complementing other research you will conduct on your own.

  • Continuously inform an engineering roadmap using customer data (qualitative and quantitative). Key to this accountability will be identifying gaps and customer pain points, as well as potential customer delighters.

  • Land impact broadly from your customer-focused knowledge by working across multiple organizations (across the Experiences and Devices Org)and their respective engineering, design and PM teams.


Who do we need?

The person who joins us needs to consistently:

Create Clarity.   We amass lots of knowledge—data, insights, experiences, customer viewpoints, business concerns—and we need someone who can help the team tell clear, simple stories focused on “the why” with actionable recommendations that consider the big picture, including business, experience and technology considerations.  We need someone who can look across disciplines and stitch viewpoints together.

Drive Impact and Change.   We often need to rally people around a set of outcomes and keep them moving toward the right accountability milestones.  The Planning & Research team needs someone who can work across the org using what we learn/ know to get to consensus on a strategy, make progress, have impact.

Embody the New Way of Working.   For both how research is conducted and the way the product works, we need someone who questions the current “way of doing”.  We need innovative thinking, problem solving techniques that are fresh and creative while keeping a focus on the goal. 


What does it take?

Balance business motivations and end-user value

  • You are eager to learn and understandour customer audiences,modern work trends, and our product experience

  • Can demonstrate strong empathy for the users while balancing the vision and constraints of stakeholders

Desire to work in-stride with other people: PMs, developers, designers, other researchers, marketers

  • Really, you must love this part of the job. The lines between this role and others are often unclear and you must be comfortable with contributing, engaging others despite the ambiguity

  • Be ready to win together. This team has intentionally designed a structure where we work together. If feedback in prior roles has been to work on your collaboration techniques, you will likely struggle in this role.

Entrepreneurial spirit with dirty hands

  • You will need practical and real-world problem-solving skills, as this team moves fast, and your role will be to help unblock barriers in design, build and go-to-market

Other Requirements:

  • 10+ years of hands-on design/user research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology industry setting

  • Either an MA/MS in human factors, psychology, market research or related field, or a BA/BS in one of these fields with significant industry experience

  • Ideal candidates will have previous experiences working with combining hardware and software

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.