Microsoft Corporation Premier Field Engineer - CTJ in Redmond, Washington
Microsoft Services is proud to have the opportunity to serve our Public Sector Government customers and offer an opportunity for you to do the same. The security of our nation and preservation of our nation’s interests are critical to the safety and prosperity of the United States. The Microsoft Services team has provided and continues to provide a vital role in supporting the successful and accelerated achievement of our customers’ objectives through Microsoft products.
Microsoft is seeking standard and senior level Premier Field Engineers (PFE) specializing in one or more of the Microsoft Secure solutions. These solutions include Identity and Access Management, Information Protection, Threat Protection, and Security Management. You will partner with the Account Delivery team and other members of the Services Organization to engage Technology Decision Makers striving to understand their challenges and creatively achieve their greatest objectives. This is a customer facing role that draws upon all resources at Microsoft to educate, operate and assess on the use of Microsoft technologies. PFEs act as the primary technical contact, providing advisory services and advanced technical troubleshooting and problem resolution, including issues raised to the highest levels of management. They manage elevated issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved.
These support services delivered either remotely or on premises include:
Proactive Services: Services which promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
Dedicated Support: Engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery.
Ad hoc Services: Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks).
Workshops and Trainings: Technical training which address customer knowledge transfer needs helping customer to consume Microsoft products and services.
A minimum of three years of technical proficiency managing and supporting Microsoft Windows Server, Windows desktop, Identity or System Center products
A minimum of 2 or more years of practical, hands-on experience in investigating interactive computer network exploitation cases, ideally in performing incident response.
Excellent understanding of Windows internals and where trace evidence can be found.
Experience with Networking, Firewalls, and Multifactor Authentication such as smartcards.
Solid understanding of Active Directory / Active Directory Federation Services / Lightweight Directory Access Protocol
Experience with Power Shell scripting and automation.
Excellent knowledge of protocols including use of problem-solving tools, scripting, diagnostic tools, and log analysis.
Excellent teamwork, communication, and technical writing skills.
Strong understanding of security updates, third party patches and vulnerability remediation tools and procedures.
Solid understanding of common exploitation tools, tactics and procedures.
Familiarity with determined adversaries and how malicious software persists on victim systems.
Experience with IPsec, PKI, and LDAP.
Familiarity with determined adversaries' techniques and how malicious software persists on victim systems.
Experience with Security Identity Services, auditing and credential theft mitigation practices.
Supportability and optimization assistance across the MS Secure Framework
Identity: Provide protection at the front door, simplify access to devices and apps, stay safe in the cloud
Information Protection: Customize information protections policies, accelerate your path to compliance, automatically protect your sensitive data, understand how users access data files and software as a service (SaaS) apps
Threat Protection: Built-in, not bolted on, Protect your organization, Detect threats with intelligence, Rapidly respond
Security Management: Understand your security posture, Implement consistent security controls, Harden your security posture with intelligence
Bachelor's degree preferably in Computer Science or Information Systems. Will consider related field (or equivalent) experience.
Travel is an integral part of this position. You should be willing to travel as is demanded by the needs of our customers and our business. This position may require overnight travel up to 50% of the time.
The successful candidate must have an active U.S. Government Secret Security clearance and be able to obtain a U.S. Government security clearance at the level sought by our customers when required for the role.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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