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Microsoft Corporation Operations Program Manager in Redmond, Washington

Organization Summary:

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

We make doing business with Microsoft easy.

The Operations Launch Integrated Planning team charter is to:

  • Manage Operations Delivery Lifecycle Process, Artifacts and associated ROB

  • Business ownership of supporting business process and tools ecosystem

  • Design and publish Launch Analytics; Launch Metric calculation and publication, Launch dashboards & reporting, process/controls adherence

  • Drive Launch Compliance & Risks Management; Assessing new launch demand, ensuring compliance by design process, continuously monitoring/testing Launch management controls adherence and effectiveness

Position Description:

The integrated planning team is looking for an experience d program manager to lead the design, implementation and management of our launch and portfolio digital transformation. In this position, you will work across business and technical teams to align systems, processes and data to deliver a single, coordinated ecosystem to drive the future of launch for Operations and the company. Success in this role will require strong business and systems analysis, process design, data modeling and business scenario management. The role will have ownership of how multiple systems and processes can be integrated and streamlined to drive critical success metrics around launch planning, execution, readiness, product/pricing, compliance and portfolio mgmt. The ability to thrive in both breadth and depth scenarios is essential for success.


  • Develop and drive a single vision for howa digital launch platform supports how we manage projects/launches across the company and ensure compliant, timely and quality outcomes for our end customers & partners.

  • Define, drive, and oversee creation of launch product(s) by conducting market research, generating product requirements, determining specifications, production timetables, and time-integrated plans for product introduction

  • Define the long-term strategy of the launch platform and manage the product roadmap with both business and engineering stakeholders

  • Drive the identification and prioritization of opportunities for improvement across launch systems, tools and processes; evangelize changes across broader teams

  • Manage overall business architecture of systems for MSFT launches (over 600 product launches and projects, 15+ global teams) to drive the launch digital transformation

  • Ensure all processes supporting launch are standardized, documented, published and trainable to 1,000+ users within and outside of Operations

  • Analyze key launch performance trends; support with analytics and data

  • Apply broad and deep knowledge to the organization about the Operations operating model, delivery lifecycle, launch platform and strategy

  • Engage with launch analytics team to accelerate growth, benchmark and share operational best practices and improve overall launch health

  • Drive a data-driven culture through expertise and evangelism of integrated planning processes, data, reports and self-serve analytical tools (PowerBI)


Basic Qualifications:

  • 5 years' minimum experience in Operations, Program Management, or Project Management

  • A minimum of a Bachelors degree in Operations, Business, Supply Chain, Finance, or a related field, or equivalent alternative education, skills, and/or practical experience is required.

Preferred Qualifications:

  • MBA

  • Experience buildinglarge, scalable enterprise applications and products

  • SAFE trained with applicable product management experience

  • Business architecture and data modeling

  • Strong understanding of enterprise integrated planning

  • Comfortable being simultaneously self-driven and collaborative, and able to drive for change.

  • Comfortable with ambiguity and looks to drive clarity out of complexity

  • Driven success in a fast-paced environment

  • High personal accountability for self and others

  • Experience leading major change initiatives in complex organizational structures

  • Demonstrated experience working with multiple teams to achieve alignment and agreed outcomes

  • Open, confident communicator effective in senior levels of engagement

  • Effective verbal and written communication skills

  • Outstanding planning and organizational skills with a proven ability to adjust quickly to shifting priorities, multiple demands and rapid change

Competencies preferred include:

  • Product Management

  • Product Development

  • Communication skills

  • Problem analysis and solving

  • Strategic thinking/planning

  • Judgment and decision-making skills

  • Negotiating skills

  • Cross-Boundary Collaboration

  • Presentation skills

  • Impact and Influence

  • Project Management

  • Interpersonal Awareness

  • Confidence

  • Requirements Analysis

  • Understanding the Customer




Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.