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Microsoft Corporation Operations Program Manager in Redmond, Washington

If you love the pursuit of excellence and are inspired by the transformational challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Business Operations - and the value we deliver across Microsoft and to our customers and partners globally. We offer unique opportunities to work in an environment that embraces diversity, focuses on talent development and recognizes and rewards great work.

We make doing business with Microsoft easy.

Microsoft Business Operations manages the Global operationalization of Microsoft’s most complex product and service offerings. We have the charter to define, build, launch, transact and optimize best in class Product and Offer Services for Microsoft.

Position Description:

Azure Services are a strategic and rapidly growing set of cloud services within the broader Intelligent Cloud portfolio for Microsoft. Given Azure Services rapid growth Microsoft Business Operations are standing up a new team to manage Cloud Services Consumption Billing with the primary focus on the Azure business and the associated financial and compliance controls.

We’re looking for an Operations Program Manager , who will partner deeply with Azure Operations, Operations Finance, UST counterparts and drive clarity and efficiency – always putting compliance and customer experience at the center of the charter.


The Cloud Services Consumption Operations Program Manager will be accountable for:

  • Implement and improve process and financial controls and compliance needs for the Azure Services business in partnership with key leaders across Azure Engineering and Product Marketing; Operations Finance; UST, and many other key stakeholders across Microsoft.

  • Deliver consistent results constantly raising the bar on execution excellence delivery and instill a culture of continuous/proactive monitoring of our key financial controls and processes

  • Relentlessly drive for policy; process and systems optimization opportunities which increases compliance controls; increases credit / re-bill and invoice delivery velocity; reduces costs and improves the experiences for our Azure customers.

  • Contribute to driving alignment across all dependent and joint groups to ensure a holistic “One Microsoft” approach to delivering Modern Roadmap and prioritization of short-term & long-term requirements to enable new Azure Services and changes to existing Azure Services in a controlled, scalable environment.

  • Be a champion for quality, agility, and process improvement


Basic Qualifications:

  • 2 years' minimum experience in Operations, Accounting, or Financial Controls/Compliance.

  • A minimum of a Bachelors degree in Operations, Business, Accounting, Finance, or a related field, or equivalent alternative education, skills, and/or practical experience is required.

Preferred Qualifications

  • Strong skills in process design, case management, workflow, exception management, change management, training, data structure, taxonomy, process automation or other process improvement areas.

  • A process mindset where you look to solve a problem for every time into the future.

  • Demonstrated experience with Pivot Tables and running/analyzing SQL queries for large data sets

  • Experience influencing others where support is critical to success.

  • Demonstrable success in finding solutions in people, tools and processes.

  • Ability to work across groups.

  • Experience in identifying an issue, investigating, developing a solution, implementing the change and monitoring the results.

  • Ability to thrive in a fast-paced multinational environment working across multiple lines of business.

  • Strong team player with excellent interpersonal skills.

  • Previous experience with Microsoft’s Cloud Services preferred

  • Ability to deal with ambiguity and navigate uncertain situations to drive for clarity; work calmly and maintain good judgment in fast-paced, high-speed environment.

  • MBA



Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.