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Microsoft Corporation Operations Analyst - Datacenter Health in Redmond, Washington

Microsoft Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. The CO+I Global Datacenter Services team is seeking a seasoned and innovative Operations Analyst with a passion for data, analytics, process improvements, helping others, technology, and operations. You would join a team that works to deliver and evolve a holistic Datacenter performance management platform for CO+I leadership to help the organization make better business decisions.

By blending modern analytics capabilities with business strategy, you will help influence the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Empower Billions!

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that make Microsoft as a world-class cloud provider. Be at the forefront of the action in CO+I as part of our Global Datacenter Services team. Come help us build the best Cloud on the planet!

As an Operations Analyst – Datacenter Health your top goals will be to define, build, and leverage various PowerBI based performance dashboards across large, diverse data sets to gain a deeper understanding of Datacenter KPIs across our worldwide Datacenter Services teams.


Core Responsibilities:

  • Collaborate and engage with SMEs and Domain experts to gain operational insights. Leverage these insights to build PowerBI-based dashboards (and related infrastructure) to solve real-world issues.

  • Design an analytical approach and deliver research & findings using data, standard statistical models, visualizations, and effective user-centric techniques.

  • Translate findings into succinct & actionable business insights, often in coordination with stakeholders & partners who help you tell a holistic story.

  • Evangelize dashboard offerings, document usage scenarios & dashboard navigation, and drive dashboard adoption.

  • Develop deep & empathetic connections with DC Operations leaders (HQ and Field) and leverage these connections to advocate for streamlined and actionable KPI measures & reporting solutions.

  • Provide support and sustained development for data infrastructure leveraged by DC Operations leaders.

  • Participate in technical communities to stay informed of best practices & changes within the broader discipline and share them with the organization

  • Critically evaluate information gathered from multiple sources and reconcile conflicts.

  • Educate users and stakeholders on self-service solutions.

  • Solve often ambiguous business problems by formulating and facilitating solutions that realize the needs and provide for the requirements arising in the organization.

  • Effectively contract and communicate with customers, partners, and co-workers to define deliverables, timelines, and responsibilities.

  • Express own point of view with confidence & humility.

  • Be imaginative, enthusiastic, courageous, and show high creativity & initiative with a distinct bias for action.


Basic Qualifications

  • 3+ years of experience defining, building, releasing, and evangelizing PowerBI-based dashboards to influence data driven decisions with diverse leadership audiences

  • 5+ years of experience in PowerBI, SQL, SQL Server Analysis Services, and DAX

  • 5+ years of experience in data engineering, data modeling, analytics, and statistics

Preferred Qualifications:

  • BS/BA in Computer Science, Mathematics, Statistics, Business, or a related field

  • Proficient with SQL Azure, Azure Services, and Azure Data Factory

  • C#, Python, and/or R experience

  • Experience analyzing big data to drive business decisions

  • Previous Datacenter exposure/experience

  • Demonstrated ability to work in ambiguous situations and across organizational boundaries

  • Exceptional consultative skills with a high customer empathy/focus and project management skills – able to interact and deliver professionally with a diverse group of executives, managers, and subject matter experts

  • Willingness to adapt quickly to shifting business priorities

  • Strong attention to detail and high commitment to accuracy and auditing

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.