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Microsoft Corporation Director, Systems Engineering in Redmond, Washington

As Director of Systems Engineering , you will help shape the future of cloud infrastructure with a growth mindset and desire to help keep Microsoft as a global leader in the cloud. You will lead a global team of operations escalations engineers focused on deployment of cloud hardware and making the repairs necessary to deliver capacity to Azure customers. Your team will define the engagement model with a global team of field technicians and drive the CO+I practice on incident and problem management.

Responsibilities

  • Manage global teams of systems engineers executing break-fix and deployment of cloud hardware

  • Own and develop a practice of incident management that will keep millions of servers operating across the globe

  • Build a team of global experts capable of serving as highly skilled systems engineers

  • Look for opportunities to transition repetitive work from ad hoc actions to process and from process to automation

  • Define, track and optimize objective key results (OKRs) relevant to operations

Qualifications

Required Skills:

  • Familiarity with IT work-flow systems

  • Expertise in IT service management in general and incident management

  • Ability to write, speak, and present information effectively and persuasively.

  • Demonstrated critical thinking, precision questioning, and problem-solving skills

  • Methodical, detail oriented and extremely organized with a strong ability to organize others.

  • Execution skills (self-directedness, drive for results, individual accountability, failure is not an option mindset).

  • Strong team building and collaboration skills across teams and divisions.

Required Qualifications:

  • 5+ years of management experience in operations and/or software engineering

  • BA/BS in business, management information systems, computer science or electrical engineering preferred or equivalent experience.

Preferred Skills & Qualifications

  • 5+ years running ITIL & service management

  • Experience inside Microsoft Azure utilization IcM and deployment automation systems

  • Experience taking manual work and driving the development of automation

  • Data driven mindset and experience using BI tools to generate data to influence outside teams

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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