Microsoft Corporation Consultant- Dynamics CRM - CTJ in Redmond, Washington
Working at Microsoft
We are part of a diverse and multi-cultural team of customer focused and results-driven influencers. With a growth mindset and collaboration at its core, the domain leverages the unique talents and skills of all individuals to drive success and deliver results.
This is your opportunity to work and learn with the foremost Microsoft Dynamics 365 experts on a variety of projects, technologies, and geographies. At Microsoft you will be provided with a range of opportunities for professional and personal development across all our technologies and business. As a member of the Microsoft's Business Applications Domain, you will work on the largest and most complex customer projects across Americas that will make a real difference in millions of people's lives
Microsoft Services' mission is to lead and serve Microsoft's customers and partners as they realize their full potential through Microsoft software and services. Microsoft Services and its partners bring the deepest expertise of Microsoft solutions—from enterprise planning to deployment and support—that helps our customers innovate to strategic advantage in their respective industries.
Business Applications Practice
The Business Applications Practice within Microsoft Services, helps customers maximize their investment in Microsoft Dynamics 365 solutions and the full portfolio of Microsoft Products through accelerated implementation and adoption. The Microsoft Business Applications Practice team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services.
The Consultant in Enterprise Services delivers technical solutions to customers allowing them to maximize their investment in Microsoft technology. Building upon solid IT project experience relative to their level, these consultants will work with Microsoft's partners to assist customers in the delivery of high quality engagements around Microsoft's solution areas, technologies, services and products in diverse client environments. The Consultant will also help assist customers in stabilizing developed solutions using Microsoft methodologies in complex customer environments, in the design and development of integrated solutions using the latest Microsoft products, services and technologies and understanding the relevant application development, infrastructure and operations implications of the developed solution.
Demonstrated experience in analysis skills and principles of Dynamics 365 Customer Engagement Solutions to provide detailed reliable options
Drive client workshops to demonstrate product capabilities and gather customer requirements
Analyze requirements and aid in designing technical solutions to meet business goals, objectives and functional/non-functional requirements in alignment with architectural standards
Disposition requirements to be addressed by out of the box features, via standard configuration and via customization
Lead and/or development tasks related to Dynamics CRM
Support the development of test scenarios/scripts and coordinate client testing of developed solution
Develop appropriate requirements, design, testing and deployment documentation to support the solution delivery
Provide subject matter expertise to customers around implementation methodologies and how to successfully deploy CRM solutions
Work with other team members and leaders, proactively identify and mitigate/resolve risks and issues
Contribute best practices, lessons learned and IP from projects to the global community with focus on continuous improvement
Foster client relationships and engage with client stakeholders to gather requirements, develop plans and drive solution success
Demonstrated strong stakeholder management, communication and executive presentation skills
Knowledge of competing products and industry standard implementation methodologies
Successfully demonstrated experience in CRM projects for enterprise class customers
Ability to navigate difficult conversations and drive effective solutions to business problems
Holistic solution, design and architecture skills
Previous track record delivering the full project life cycle
Desired knowledge of working with these technologies in the context of CRM:
CRM development experience
Custom workflow assembly development
CRM form programming (scripting)
ASP.NET web applications
WCF (Windows Communication Foundation) development
WF (Windows Workflow Foundation) development
The successful candidate will have a BS/BA degree, or equivalent work experience plus 2-4 years of relevant work experience, with CRM large scale enterprise implementations, global CRM solutions (such as Dynamics, Oracle, SAP, Salesforce.com etc.) in multiple industries. Successful candidate will have relevant analysis, design, development and implementation experience in CRM based solutions around Case Management, Sales Productivity, Citizen Services, Field Services, Project Service Automation, Customer Care and Contact Center. Experience working in a Services organization in a consulting capacity is strongly preferred. Experience working on multi-phase global implementations is preferred.
Desirable, (but not required) technical experience includes hands-on expertise in several of the following Microsoft products or technologies: .NET, SQL Server, SSRS, SSAS, BizTalk, SharePoint, Office, Active Directory and application Architecture.
The job requires frequent travel (75% +)
The successful candidate must have an active U.S. Government Security Clearance and be able to obtain a U.S. Government security clearance at the level sought by our customers when required for the role. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
Clearance Verification : This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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