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Enterprise Holdings Full Time Sr. Customer Service Representative in Redmond, Oregon

Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company in the U.S. With over 7,000 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues of over $10 billion.

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up.

This position is at our facility at the Redmond Airport. Parking is available for our employees at this facility.

This full time position pays $14.00/hr. Aside from religious observations, must be able to work one the following shifts:

Shift(s):

  • Sunday Off

  • Monday Off

  • Tuesday 11:00am - 7:30pm

  • Wednesday 11:00am - 7:30pm

  • Thursday 11:00am - 7:30pm

  • Friday 11:00am - 7:30pm

  • Saturday 11:00am - 7:30pm

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Some college preferred

  • Must have at least 1 year prior customer service retail or administrative support experience

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Shift(s):

  • Sunday Off

  • Monday Off

  • Tuesday 11:00am - 7:30pm

  • Wednesday 11:00am - 7:30pm

  • Thursday 11:00am - 7:30pm

  • Friday 11:00am - 7:30pm

  • Saturday 11:00am - 7:30pm

Street 2: Bend/Redmond

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-281031

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