Citi CBNA O&T Cards and Loans Operations Checker in Quezon City, Philippines
This role is responsible in performing checker role for Card and Loan Operations team and responsible in assisting the team lead in ensuring that day to day operations is managed properly.
This officer would ensure that processes executed by makers are properly checked and performed within guidelines. This will cover the following functions:
Processing and reconciliation of payments received thru partner banks/ payment channels in relation to cards collection and loans products (Call For Cash, Balance Transfer, Personal Loans including PDCs) Tracking of disbursements sent to partner banks through reports generated from Automate to ensure accuracy and detect any issues so it could be resolved accordingly Review and repair of incomplete items in Base60 application for Covered Transactions reporting Processing of all auto debit enrolments and billing to pay Citibank credit cards / personal loans Sending of notifications SMS/mailers are executed timely Consolidating all manual turn-ins & ESMS turn-ins before assigning them to the respective teams Processing of customer requests filed in ESMS for different problem types such as loan deletion, manager’s checks (MC) issues and credit card overpayment or payment – related inquiry Timely processing of Rewards and Onebill related items Ensures timely and accurate processing of Covered Transactions (Base 60)
II. Responsible in ensuring alignment to internal and external policies for the process that the team supports. This will include cascade to key stakeholders and updating of process bulletins.
III. Able to provide coaching to the team where it is needed and develops team members to be fully equip to manage the process and ensure understanding of the key risks and value to the business.
IV. Responsible in assessing the capacity of the team and is able to evaluate and make necessary judgments on certain situations
V. This officer will support the Team Lead in driving effective management of the team and will support streamlining activities for the team. This person will collate all necessary MIS related to the function for reporting to the Team Lead,
This is a C09 role
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - PH
Time Type :
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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