The Hartford Nurse Customer Care-Portland, OR/Scottsdale, AZ in PORTLAND, Oregon

Title: Nurse Customer Care-Portland, OR/Scottsdale, AZ

Location: United States-Oregon-Portland

Other Locations: United States-Arizona-Scottsdale

Job Number: 1900748

Our dynamic team of Customer Care Nurses utilize their clinical knowledge to begin the claim evaluation process and provide insight into the claimant's clinical status and their ability to perform job duties.


  • Gathers, receives, and documents necessary information from claimants and or representatives to initiate and begin evaluation of disability claim. Provides caller with explanation of intake & subsequent claims process.

  • Refers top case templates to identify any account specific instructions that require customized communications to claimant at Intake.

  • Customize claimant interview to obtain medical information specific to functional limitations and work requirements in order to determine if limitations are reasonable and medically supported.

  • Determine medical complexity and appropriate duration assignment and/or a medical milestone for those claims assigned a duration/milestone.

  • Discuss & assess job modification and Return To Work expectations as appropriate to the claim.

  • Demonstrates effective & professional oral communication skills (responsive, knowledgeable, empathetic, and courteous communication)

  • Accurately enters employee/ employer/ physician intake information into The Hartford At Work Ability Advantage screens and document any relevant information into The Hartford Ability Advantage Comments.

  • Initiate Family Medical Leaves into Leave Management System

  • Clearly & concisely documents clinical impression to enable Claims Ability Analyst to make an appropriate claims decision based on EEs condition & functionality.


  • RN/LPN/LVN with active License.

  • Minimum of 6 months of practicing clinical experience, with broad spectrum knowledge about anatomy and physiology.

  • Clinical Case Management experience preferred.

  • Excellent communication skills (oral/written).

  • Excellent keyboard/automation skills.

  • Must be willing to work 9:30am - 6pm.

  • Start date is May 13, 2019.

-This position is located in either our Portland, OR or Scottsdale, AZ locations.

*Regular hours after training will be 9:30am-6pm. 5 weeks of training. Following training, a mentor will be provided to assist with continued development.

  • Benefits - Effective Day One!

  • Medical, Dental, Life and Disability Insurance

  • 401K Plan

  • Employee Stock Purchase Plan

  • 152 hours of paid time off in your first year

  • Employee Assistance Program, including child/eldercare, financial and estate planning services, counseling services, etc

  • Wellness program, including gym membership reimbursement. Paid volunteer opportunities

  • Healthy work/life balance

  • Excellent growth potential

-Compensation: At The Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression

Job: Service Claims

Primary LocationUnited States-Oregon-Portland

Other LocationsUnited States-Arizona-Scottsdale


Job LevelIndividual Contributor

Education LevelTechnical Diploma (±12 years)

Job TypeStandard

ShiftDay Job

Employee StatusRegular

Overtime StatusNon-exempt


PostingMar 16, 2019, 8:29:17 AM

Remote Worker OptionNo

The Hartford is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. The Hartford maintains a drug-free workplace and is committed to building inclusion and leveraging diversity.